Usaamah Saleem
Toronto
Summary
Organized and dependable candidate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
8
8
years of professional experience
Work History
Sales Manager
Gortex Solutions Inc
06.2022 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Sales Representative Team Leader
TelMAX Inc
01.2021 - 04.2022
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, Sales development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Utilized data analysis tools to monitor sales metrics and make informed decisions on strategy adjustments when needed.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Customer Service Representative
AutoCanada Inc
03.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Call Center Representative
Connect6 Group
05.2016 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Arts - Social Sciences
George Brown College
Toronto, ON05.2018
High School Diploma -
Agincourt Collegiate Institute
Agincourt, ON06.2015
Skills
- Goals and performance
- Verbal and written communication
- Direct Sales
- Goal Setting
- Analytical problem solver
- Stock management
- Customer Service
- Microsoft Excel
Languages
English
Native or Bilingual
Timeline
Sales Manager
Gortex Solutions Inc
06.2022 - 05.2024
Sales Representative Team Leader
TelMAX Inc
01.2021 - 04.2022
Customer Service Representative
AutoCanada Inc
03.2019 - 08.2021
Call Center Representative
Connect6 Group
05.2016 - 09.2018
Bachelor of Arts - Social Sciences
George Brown College
High School Diploma -
Agincourt Collegiate Institute
Similar Profiles
KIRUBAKARAN NKIRUBAKARAN N
Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)Deputy Sales Manager at Blue Mach Solutions (Godrej Storage Solutions)
CRYSTAL HOLLOWAYCRYSTAL HOLLOWAY
New York Life at Customer Solutions III, Life SolutionsNew York Life at Customer Solutions III, Life Solutions
Jarrod HullJarrod Hull
Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)Tyre Shop Manager at Tyre and Wheel Solutions (Automotive Solutions)