Urwa Iman
Regina,Canada
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Origins Dermatology
12.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Service Representative
SaskTel
10.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Volunteer
SEARCH Clinic
09.2023 - Current
- Coordinated food, and household items for disadvantaged individuals and families.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Administrative Assistant
Supremed Instruments
04.2020 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Bachelor of Science - Business Administration
University of Regina
Regina, SK06.2026
Skills
Management
- Ability to remain professional and positive while handling challenging tasks
- Organized and highly motivated with good communication skills
- Able to work efficiently as a team member
- Dependability and Adaptability
Computer
Microsoft Office (Word, Outlook, Access, PowerPoint, Excel)
- Telephone Etiquette
- Typing [40] wpm
Certification
- [First Aid Certified CPR/AED ], [Red Cross ] - [2021 - 2024]
Timeline
Medical Receptionist
Origins Dermatology
12.2023 - 07.2024
Volunteer
SEARCH Clinic
09.2023 - Current
Service Representative
SaskTel
10.2022 - 11.2023
Administrative Assistant
Supremed Instruments
04.2020 - 07.2023
Bachelor of Science - Business Administration
University of Regina
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