Urwa Abrar
Hamilton,ON
Summary
Utilizing my prior experiences in the business industry with a strong background in Managing and leading to deliver a competitive advantage and accomplishing all key job accountabilities where I can contribute to your ongoing business operations, growth, managing and development.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Store Manager (Contract)
Jump Plus
04.2024 - 08.2024
- Company Overview: Apple Store
- Creating a positive and engaging experience between the retailers and the brand
- Train and guide on sales skills higher attachment rate per sale, Pass monthly mystery shopper by 90%
- Developing project outline weekly and daily reports along with schedule two weeks out
- Execution of duties required for effective project completion giving guide lines to AS-Manager and Leads
- Managing Tech department and sales team making sure reaching the store target every week
- Hiring decisions Providing Training and Product Knowledge
- Apple Store
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Customer Success Manager
Linen Trends
02.2021 - 03.2024
- Answers customers' questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources
- Maximizes customer operational performance by providing help desk resources and technical advice
- Building loyalty to ensure long-term client retention by presenting product information
- Addressing customer issues and helping the sales team with upsells and renewals
- Execution of duties required for effective project completion
- Coaching & Mentoring, Team Building, having a growth mind set, Conflict resolution
- Hiring decisions Providing Training and Product Knowledge
Territory Manager
Imperial Tobacco
01.2019 - 01.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
Area Manager
Freedom Mobile
01.2018 - 01.2021
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Store Manager
TeesNmore
01.2015 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Service Level Manager / Operations Manager
SP Data- Bell Canada
01.2005 - 01.2010
- Responsible for interviewing, screening, and recommendations for any potential service Responsible for the subsequent training
- Specifically responsible for creating and submitting end of the day report and scheduling employees
- Responsible for managing three hundred employees with their schedule breaks lunches and trainings mean while manage the hourly results with enough agents attending calls and providing best customer service and solutions
Supervisor Centers
Media Express Contact
01.2002 - 01.2005
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Digital Marketing Specialist - Marketing
Trios College
01.2023
Supply Chain Logistics Operations -
Anderson College
01.2022
OSSD -
Allan Mac Nab
Hamilton, ON01.2006
Skills
- Sales experience
- Marketing skills
- Handling complex customer situations
- Customer inquiries
- Problem-solving skills
- Store operations
- Team leadership
- Recruitment and hiring
- Goals and performance
- Relationship building and management
- Operations
- Inventory oversight
- Personnel development
- Special events
- Promotional planning
- Staff training/development
- Scheduling
- Staff hiring
- Team leadership and coaching
Accomplishments
- Exceeded monthly store sales goals 9 months in a row.
- Increased sales by 45% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the each quarter.
- Achieved 90% through effectively helping
Professionalabstract
Utilizing my prior experiences in the business industry with a strong background in Managing and leading to deliver a competitive advantage and accomplishing all key job accountabilities where I can contribute to your ongoing business operations, growth, managing and development.
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- Ciffa Certification
- Digital Advertisement Social Media
Timeline
Store Manager (Contract)
Jump Plus
04.2024 - 08.2024
Customer Success Manager
Linen Trends
02.2021 - 03.2024
Territory Manager
Imperial Tobacco
01.2019 - 01.2021
Area Manager
Freedom Mobile
01.2018 - 01.2021
Store Manager
TeesNmore
01.2015 - 01.2018
Service Level Manager / Operations Manager
SP Data- Bell Canada
01.2005 - 01.2010
Supervisor Centers
Media Express Contact
01.2002 - 01.2005
Supply Chain Logistics Operations -
Anderson College
OSSD -
Allan Mac Nab
Digital Marketing Specialist - Marketing
Trios College
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