Urvish Patel

Directed enterprise-level inside sales operations, ensuring accountability for revenue and productivity across B2B channels.

• Provided strategic leadership for a team of over 35 sales professionals, consistently surpassing revenue targets.
• Developed and executed detailed sales plans and performance frameworks to enhance conversion rates and deal sizes.
• Managed outsourced sales vendors, aligning services with corporate objectives through regular performance reviews.
• Spearheaded comprehensive training programs that improved individual effectiveness and reduced onboarding time.
• Conducted sales forecasting and pipeline analysis, utilizing CRM data to support executive decision-making processes.
• Resolved complex issues as primary escalation point for key B2B clients, strengthening client relationships.
• Collaborated with cross-functional teams to enhance go-to-market strategies and optimize customer experiences.

• Collaborated with team members to develop promotional strategies and sales initiatives.
• Maintained accurate records of customer interactions using CRM software.
• Resolved customer inquiries and complaints with professionalism and efficiency.
• Participated in training sessions to enhance product knowledge and sales techniques.
• Used cold calling and networking to sell products and services.
• Responded promptly to inquiries from potential customers about product features or pricing plans.
• Monitored feedback from customers regarding product quality and suggested improvements accordingly.
• Utilized CRM software to track leads and manage accounts throughout sales cycle.