Summary
Overview
Work History
Education
Skills
Websites
Projects
Languages
Certification
Timeline
Generic

URVINI AMIREDDY

Kitchener,ON

Summary

Proactive Salesforce Administrator with over 5 years of experience in configuring and optimizing Salesforce platforms, adept at gathering requirements and designing scalable solutions. Experienced Developer with 5 years of proficiency in PHP, creating tailored programs to meet specific needs. Skilled in managing large-scale, complex databases, with expertise in SQL and database management systems. Strong grasp of database design and data modeling, coupled with exceptional troubleshooting abilities. Committed to continuous learning and staying abreast of technological advancements for enhanced performance and innovation.

Led and developed six projects independently, providing comprehensive training and guidance to the teams, resulting in successful project completion and delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Appseconnect
08.2022 - Current
  • Extensively configured Salesforce for complex needs, customizing flows, milestones, and rules for optimal functionality.
  • Led user and license management, ensuring compliance with stringent security standards.
  • Spearheaded thedevelopment of sophisticated reports and dashboards, facilitating data-driven decision-making.
  • Stayed updated on thelatest Salesforce features, optimizing processes for system efficiency.
  • Managed seamless integrations between Salesforce and platforms like Okta, Zuora, Gainsight, and Mulesoft, while also excelling in SuiteCRM/SugarCRM customization and development, mentoring junior developers, and implementing best practices.

Senior Technical Analyst

Appseconnect
03.2020 - 08.2022
  • Configured Salesforce comprehensively, managing custom objects, lightning record pages, and fields, alongside user and license aspects, roles, profiles, and sharing rules.
  • Developed advanced reports, dashboards, and automation processes using workflows and process builders.
  • Conducted regular system maintenance, including data cleanup and security audits, independently configuring Salesforce for business needs.
  • Provided training and support to junior admins and end-users, utilizing expertise in Salesforce ecosystem components.
  • In SuiteCRM/SugarCRM, developed custom modules, integrations, optimized CRM performance, and resolved technical issues, demonstrating proficiency in PHP, JavaScript frameworks, and CRM architecture.

Software Engineer

Veon Consulting
03.2019 - 03.2020
  • Configured the Salesforce platform, focusing on thecustomization of flows, assignment rules, and approval processes.
  • Assisted in user and license management, including new user setup/deactivation and basic roles setup.
  • Supported development and maintenance of reports and dashboards under supervision.
  • Conducted routine system maintenance tasks such as user management and basic data cleanup.
  • Developed Salesforce-managed applications with a focus on integration-heavy solutions. Additionally, assisted in SuiteCRM/SugarCRM customization and learned CRM development best practices

Education

Electrical, Electronics And Communications Engineering

Siddhartha Institute of Technology And Sciences
India
01.2019

Skills

  • Windows
  • Ubuntu
  • PHP
  • Core Java
  • C
  • GitHub and Bit bucket
  • Authorizenet
  • Forte
  • HTML
  • JavaScript
  • Jquery
  • CSS
  • Backbone JS
  • Bootstrap
  • Presentation Skills
  • Team Collaboration
  • SugarCRM
  • SuiteCRM
  • Project management experience
  • Salesforce
  • MySQL
  • Elasticsearch
  • Territory Management
  • Data Migration
  • Report building
  • Security management
  • Hardware and software installation
  • Process Documentation
  • Product Development
  • Technical Support
  • Spreadsheet tracking
  • Project Support
  • Workflow Management
  • Learning Management Systems
  • Feedback Analysis
  • Software Documentation
  • Training delivery
  • Business intelligence tools
  • Manual Testing
  • Automated Testing Frameworks
  • Confidence building
  • Exceptional Presentation Skills
  • Effective Team Collaboration and Leadership
  • Training and Mentoring
  • Client Needs Assessment
  • Goal Setting and Achievement
  • Marketing knowledge
  • Performance Tracking

Projects

  • Marco (Salesforce): Led a team in configuring Salesforce to streamline operations for a leading firm in the Atlantic Canadian construction industry for 5 years.
  • Led the development of the MS Teams and Salesforce integration project, presenting a front-line demo during a live webinar to showcase its functionality and benefits.
  • Sight Science (SugarCRM): Directed a project focused on facilitating medical device orders, integrating e-signing via DocuSign within SugarCRM using Backbone JS, JavaScript, CSS, JQuery, and PHP.
  • Voyage And Rehabcare: Managed the development of a system to control hospital details using Backbone JS, PHP, MySQL 5.7, and Elastic Search for RehabCare.
  • Talentmaxx (Sugar CRM): Oversaw the creation of a system to hire personnel for Rehab care Facilities, tracking employment status and performance using MySQL 5.6 and Elastic Search.
  • Trivitron (Sugar CRM): Led the implementation of a system for generating quotations, managing orders, and servicing medical equipment, utilizing PHP and MySQL 5.6.
  • Trivitron Salesforce Application (Android): Developed a mobile app for managing customer data, meetings, quotations, tasks, and cases as an alternative to SugarCRM's mobile view using PhoneGap, HTML, JavaScript, CSS, JQuery, and PHP.
  • Nett Solutions (SuiteCRM): Managed a project involving payment gateway transactions and tracking using SuiteCRM, PHP, and MySQL 5.7.
  • Talentmaxx (SugarCRM): Supervised the development of a system for hiring personnel in Rehab care Facilities, tracking their employment status and performance using PHP and MySQL 5.6.
  • Led the development of the MS Teams and Salesforce integration project, presenting a front-line demo during a live webinar to showcase its functionality and benefits.

Languages

English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual

Certification

  • Certification Name: Salesforce Platform App Builder Certification
  • Issuing Authority: Salesforce

Timeline

Senior Technical Analyst

Appseconnect
08.2022 - Current

Senior Technical Analyst

Appseconnect
03.2020 - 08.2022

Software Engineer

Veon Consulting
03.2019 - 03.2020

Electrical, Electronics And Communications Engineering

Siddhartha Institute of Technology And Sciences
URVINI AMIREDDY