Urvi Khanna
Toronto,DELHI
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Hoops Sports Bar & Grill
07.2022 - Current
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Obtained cash bank and stocked service bar to prepare for operation.
- Built relationships with vendors to manage orders and negotiate costs.
Server
Subiksha Foods
04.2022 - 07.2022
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Sales Associate
Avoca Chocolates
01.2022 - 03.2022
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Recommended complementary purchases to customers, increasing revenue.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Senior Representative
Concentrix
06.2021 - 11.2021
- Optimized workflow efficiency through diligent organization of tasks, documentation, and resources.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
- Improved team efficiency by streamlining processes and implementing time-saving strategies.
- Created and managed project plans, timelines and budgets.
Commis Chef
The Oberoi
06.2019 - 12.2020
- Prepped daily menu items to quickly deliver upon request.
- Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.
- Elevated guest satisfaction by accommodating special dietary requests while maintaining strict adherence to recipe guidelines.
- Implemented successful cross-marketing strategies such as food and wine pairings.
Education
Post Graduate Certificate - Business Administration
York University
Toronto, ON12.2023
Ontario College Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
North York, ON12.2022
Skills
- Drawer balancing
- Responsible Serving
- Inventory
- Ordering Procedures
Languages
Certification
Smart Serve
Timeline
Bartender
Hoops Sports Bar & Grill
07.2022 - Current
Server
Subiksha Foods
04.2022 - 07.2022
Sales Associate
Avoca Chocolates
01.2022 - 03.2022
Senior Representative
Concentrix
06.2021 - 11.2021
Commis Chef
The Oberoi
06.2019 - 12.2020
Post Graduate Certificate - Business Administration
York University
Ontario College Graduate Certificate - Global Hospitality Operations Management
Seneca College of Applied Arts And Technology
Smart Serve
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