Urvi Chawla
Toronto,ON
Summary
Experienced Business Consultant with 7 years in Retail, Shipping, and Finance. I excel in managing projects with Agile, client servicing, and using data to drive decisions. Skilled in stakeholder management and leveraging technology to solve business challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scrum Master and Product Owner
Smyl Infotech
11.2023 - 05.2024
- Spearheaded a Digital Transformation project, facilitated product demos, daily stand-ups, and sprint planning and retrospectives, leading end-to-end journey creation, promoting cross-functional collaboration and continuous improvement within Agile SDLC frameworks to showcase progress and gather feedback from stakeholders and end users, fostering transparency and collaboration.
- Overseen the implementation of ERP system to streamline inventory management and improve data accuracy.
- Collaborated with cross-functional teams to ensure alignment between business objectives and technology solutions.
- Conducted regular product backlog grooming sessions to groom and prioritize user stories to maintain a high delivery velocity of 20 story points per sprint, with a defined acceptance criteria based on customer feedback, market demands, data driven decisions, and business value & worked closely with Business analysts, development teams, Project Managers, and Testers providing clear guidance, clearing development impediments.
- Defined the SOWs of various teams to align project goals with client expectations by negotiating to avoid scope creep.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Project Manager
Calltek Centre
03.2022 - 10.2023
- Led and managed a global team of 60+ specialists (computer analysts, engineers, programmers, technicians and other personnel) distributed across South-East Asia and Latin America.
- Applied Six Sigma techniques to address the issues of consistency (delivered the project in 70% time), productivity (improved by 35%), and efficiency (delivered the project with minimal workforce) of the team leading to being ranked among top performing teams at the organization.
- This was adopted as the Best-Case Practice in the organization and led to being Promoted within the first appraisal cycle for delivering a high-impact performance.
- Maintaining key performance indicators (KPls) to monitor performance, identifying areas of improvements which improved team performance by 10%.
- Collaborated closely with key stakeholders to define project vision, strategy, and roadmap, in order to align project development efforts with business objectives and regularly proposed changes in the project strategy basis market trends.
- Integrated Power BI to Azure DevOps and created dashboards calculating Sprint velocity, sprint burndown, team capacity, cycle time, lead time, backlog health, defect trends, and customer satisfaction metrics, eventually reducing the response time to Priority 1 cases by 40%.
- Monitored and enforced service level agreements (SLAs) using ITSM tools to maintain a healthy relationship between the service provider and the customer.
- Enhanced user experiences using Salesforce Lightning, a cloud-based CRM platform.
- Integrated various core business processed using ERP tools.
Business Analyst
Infosys Limited
04.2017 - 02.2022
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Created epics, features, maintained backlog user stories, and tasks, and identified bugs using Jira Board.
- Created flowcharts and pivot tables using MS Visio and MS Office.
- Did regular monitoring and tracking by creating RACI Matrices, SWOT Analysis, RAID logs among other techniques.
- Performed Functional Testing, Development testing, and Integration testing, Prepared and Reviewed Test cases as per the requirement in HP ALM (Application Lifecycle Management) and Atlassian JIRA Tool.
- Reported the progress and velocity of projects using ServiceNow and Monday.com.
- Provided end-user support in UAT which included issue analysis, configuration, defect fixing.
- Provided end-user support which includes issue analysis, configuration, defect fixing, and deployment.
- Performed API Testing and wrote XML and JSON to load and extract data using Postman UI.
- Addressed grievances of the team members to maintain a harmonious work environment.
- Monitored API performance metrics and implemented optimizations to enhance system reliability and efficiency.
Education
MBA - Operations Management with Analytics (Python and Tableau)
Mumbai University
Mumbai, IN05.2018
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai05.2016
Skills
- Agile Project Management, Scrum, Lean and Kanban
- Software Development Lifecycle (SDLC)
- Scaled Agile Framework (SAFe)
- Quality Assurance, User Acceptance Testing
- Product Roadmap & Backlog prioritization
- Project Documentation (User Stories, Business Cases, sprint reports, FRD/FSD, BRD)
- R and R Studio
- IoT and Product Lifecycle Management (PLM)
- User Experience (UX) & User Interface (UI)
- Agile Coaching and Metrics Tracking
- Tools - JIRA, Slack, Power point, Excel, Figma, Visio, Salesforce, SAP, ServiceNow, HP ALM, Guidewire, Liberty Create, MS Dynamics 365, Confluence, Power BI, Windchill and FlexPLM, Zendesk, WorkMarket and FieldNation, IAM
Certification
- Agile Scrum in Practice
- Certified Business Analyst Professional (CBAP)
- PRINCE2 Certification, PMP Quest
- Liberty Create Builder Essentials Certificate (Level 1,2,3)
- Certified Scrum Master (CSM)
- Six Sigma - Green Belt
Timeline
Scrum Master and Product Owner
Smyl Infotech
11.2023 - 05.2024
Project Manager
Calltek Centre
03.2022 - 10.2023
Business Analyst
Infosys Limited
04.2017 - 02.2022
MBA - Operations Management with Analytics (Python and Tableau)
Mumbai University
Bachelor of Engineering - Information Technology
Mumbai University
- Agile Scrum in Practice
- Certified Business Analyst Professional (CBAP)
- PRINCE2 Certification, PMP Quest
- Liberty Create Builder Essentials Certificate (Level 1,2,3)
- Certified Scrum Master (CSM)
- Six Sigma - Green Belt
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