Urvi Chaudhary
Brampton
Summary
Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Baker
Tim Hortons
06.2022 - Current
- Complied with health and safety codes to protect staff and customers.
- Trained and supervised new employees on bakery operations and procedures.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated cash registers and processed payments accurately.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
CUSTOMER SERVICE REPRESENTATIVE
National Search Group
01.2022 - 03.2022
- Company Overview: Company Overview: Remote – India
- Provided remote customer support via phone, email, and chat, ensuring timely resolution of inquiries.
- Assisted clients with recruitment-related queries, maintaining a 95% satisfaction rating.
- Managed CRM software to track customer interactions and improve service efficiency.
- Collaborated with teams to enhance service processes and boost client engagement.
- Remote – India
Education
BUSINESS ADMINISTRATION DIPLOMA -
Sault College
12.2023
Skills
- Customer Service Excellence
- Conflict Resolution
- Problem-Solving
- CRM Software
- Microsoft Office Suite
- Interpersonal Skills
- Organizational Skills
- Time Management
- POS system operation
- Baking
- Product presentation
LANGUAGES
Hindi - Native
English - Fluent
Certification
- Microsoft Excel
- Financial Market
- Food Safety
Timeline
Baker
Tim Hortons
06.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
National Search Group
01.2022 - 03.2022
BUSINESS ADMINISTRATION DIPLOMA -
Sault College