Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Urvi Chaudhary

Brampton

Summary

Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Baker

Tim Hortons
06.2022 - Current


  • Complied with health and safety codes to protect staff and customers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Operated cash registers and processed payments accurately.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.

CUSTOMER SERVICE REPRESENTATIVE

National Search Group
01.2022 - 03.2022
  • Company Overview: Company Overview: Remote – India
  • Provided remote customer support via phone, email, and chat, ensuring timely resolution of inquiries.
  • Assisted clients with recruitment-related queries, maintaining a 95% satisfaction rating.
  • Managed CRM software to track customer interactions and improve service efficiency.
  • Collaborated with teams to enhance service processes and boost client engagement.
  • Remote – India

Education

BUSINESS ADMINISTRATION DIPLOMA -

Sault College
12.2023

Skills

  • Customer Service Excellence
  • Conflict Resolution
  • Problem-Solving
  • CRM Software
  • Microsoft Office Suite
  • Interpersonal Skills
  • Organizational Skills
  • Time Management
  • POS system operation
  • Baking
  • Product presentation

LANGUAGES

Hindi - Native
English - Fluent

Certification

  • Microsoft Excel
  • Financial Market
  • Food Safety

Timeline

Baker

Tim Hortons
06.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

National Search Group
01.2022 - 03.2022

BUSINESS ADMINISTRATION DIPLOMA -

Sault College
Urvi Chaudhary