Summary
Overview
Work History
Education
Skills
Timeline
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Urveesh Singh Oberai

Burnaby

Summary

Detail-oriented accounting student with a strong foundation in financial management, analysis, taxation, and compliance. Actively pursuing entry-level accounting roles and the CPA designation. Demonstrates technical expertise and analytical skills, complemented by hands-on experience in customer service across various sectors in Canada. Proficient in managing projects with deadlines while utilizing data analysis tools like Tableau and Power BI, along with the Microsoft Office Suite. Holds a Bachelor's degree in Commerce and is currently pursuing a Post Graduate Diploma in Accounting from the University of British Columbia, expecting to complete in fall 2025.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Best Buy
08.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Working on POS and cash transactions and matching daily cash records for revenue averaging $50000


Customer Service Representative

White Spot
01.2024 - 07.2024
  • Greeted customers in a friendly and professional manner
  • Working on POS and cash transactions
  • Cross-trained in multiple areas of the outlet, providing flexibility an allowing for better customer service and operational efficiency
  • Prepared food orders, working on chicken and beef, cooking on grill and operating fry station.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Research Intern

Ernst & Young
06.2022 - 08.2022
  • Completed research, compiled data on extensive database of public hospitals and worked on the project Health Compliances in India
  • Efficaciously assorted raw data in a structured report as guided by the senior
  • Skimming of old reports to validate the data.


Education

Post Baccalaureate Diploma - Accounting ( UBC DAP)

University of British Columbia
Vancouver, British Columbia
12.2025

Bachelor of Commerce (Honors) - Accounting And Finance

University of Delhi
New Delhi , India
03-2023

Skills

  • Tools, Skills and Languages
    Data Analysis & Visualization: Tableau,
    Power BI, Excel; deep-dive analysis, KPI
    development, and strategy based on key
    metrics, data storytelling, predictive
    modeling
  • Customer Focus & Execution: Customer-
    centric solutions, usability testing,
    balancing strategic vision with detailed
    execution in dynamic environments,
    customer journey mapping, operational
  • Technical Knowledge: Sage 50, Microsoft
    Office Suite (Advanced Excel, Word,
    Outlook and PowerPoint), accounts
    payable and receivable life cycle, financial
    reporting, project support
  • Language skills: Proficient in English,
    Hindi and Punjabi, Beginner level French
    (A2 level)

Timeline

Customer Service Representative

Best Buy
08.2024 - 01.2025

Customer Service Representative

White Spot
01.2024 - 07.2024

Research Intern

Ernst & Young
06.2022 - 08.2022

Post Baccalaureate Diploma - Accounting ( UBC DAP)

University of British Columbia

Bachelor of Commerce (Honors) - Accounting And Finance

University of Delhi

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Urveesh Singh Oberai