URVASHI
EDMONTON
Summary
Business Management graduate with expertise in financial operations, customer service, and administrative support. Skilled in Microsoft Office, cash handling, and banking procedures, with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Logistics Coordinator
Amazon Delivery center
05.2024 - Current
- Operations Specialist with expertise in warehouse optimization, inventory management, and logistics efficiency.
- Skilled in order fulfillment, safety compliance, and process improvement to enhance productivity.
- A strong team player and communicator dedicated to streamlining operations in fast-paced environments.
Front Desk Concierge
Popeyes Chicken
01.2022 - 01.2024
- Greet and assist guests upon arrival, providing a warm and personalized welcome
- Anticipate guests' needs and preferences, offering tailored recommendations for enhanced experiences
- Coordinate reservations, transportation, and special requests to ensure a seamless stay for all guests
- Act as a central point of contact for guest inquiries, effectively resolving issues promptly
- Collaborate with hotel staff to maintain a high level of service and meet guest needs efficiently
Receiving And Inspection Specialist
Amazon Fulfillment Center
05.2023 - 12.2023
- Detail-oriented Receiving and Inspection Specialist with experience at Amazon, specializing in managing the receipt and quality control of incoming shipments
- Proficient in verifying shipment accuracy, conducting thorough inspections, and maintaining precise inventory records
- Proven track record in identifying discrepancies, coordinating with suppliers, and implementing process improvements to enhance operational efficiency
- Adept at ensuring compliance with safety and quality standards in a high-volume, fast-paced environment
Customer Service Associate
BPO Call Centre
01.2021 - 01.2022
- Provided exemplary customer service, earning consistent praise and achieving high customer retention
- Responded to customer inquiries, resolving issues efficiently to ensure positive resolutions
- Actively upsold and cross-sold products, contributing to increased revenue and customer satisfaction
- Collaborated with the sales team to support customer acquisition efforts and streamline onboarding
- Utilized CRM systems to document interactions and analyze trends
Education
Post Secondary Diploma - Business Management
MacEwan University
Edmonton11-2024
Skills
Administrative Work
Documentation
Customer Service
Extensive Experience
Career Pathways
Work Integrated Learning
Timeline
Logistics Coordinator
Amazon Delivery center
05.2024 - Current
Receiving And Inspection Specialist
Amazon Fulfillment Center
05.2023 - 12.2023
Front Desk Concierge
Popeyes Chicken
01.2022 - 01.2024
Customer Service Associate
BPO Call Centre
01.2021 - 01.2022
Post Secondary Diploma - Business Management
MacEwan University
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