Urvashi Pandya
Regina,Saskatchewan
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Court Supervisor
Tacotime
01.2024 - 04.2024
- Implemented effective scheduling practices that maintained optimal staffing levels during peak business hours.
- Increased sales through strategic menu planning, optimizing pricing strategies, and offering attractive promotions.
- Directed food production, food safety and food quality according to policies, procedures, laws and department requirements.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and preventing losses due to theft or fraud.
- Developed strong relationships with local businesses to increase foot traffic to the food court and promote overall sales growth.
- Maintained high standards of cleanliness and sanitation in the food court, ensuring compliance with health regulations.
- Collaborated with vendors to secure competitive prices for quality products, contributing to cost reduction efforts.
- Conducted regular equipment maintenance checks to ensure optimal performance, minimize downtime, and prolong the lifespan of appliances.
- Arranged service work and managed maintenance logs on foodservice equipment.
- Coordinated daily caterings and supervised on-time preparation and delivery.
- Stored food items in safe, organized and hazard-free environment and trained team members in food storage.
- Enhanced customer satisfaction by efficiently managing food court operations and addressing concerns promptly.
Customer Service Representative
Samrat Corporate Consultant Pvt Ltd
03.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Customer Service Supervisor
Karma Techno Enterprises.
02.2013 - 02.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Created, prepared, and delivered reports to various departments.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Bachelor In Science - Chemistry
Gujarat University
Gujarat, India Skills
- Food Preparation
- Operational Efficiency
- Sanitation Standards
- Food presentation
- Food Safety Compliance
- Scheduling Coordination
- Store maintenance
- Waste Reduction
- Menu Planning
- Supply Ordering
- Customer Service
- Cash Handling
- Cooking
- Kitchen equipment operation and maintenance
- Food safety understanding
- Opening and closing procedures
- Inventory controls
- Kitchen staff coordination
- Payment Acceptance
- Supplies Purchasing
- Production and Time Sequencing
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Area of certification Training - Timeframe
Customer service certificate
I got customer service certificate from Regina open door society
Timeline
Food Court Supervisor
Tacotime
01.2024 - 04.2024
Customer Service Representative
Samrat Corporate Consultant Pvt Ltd
03.2022 - 10.2023
Customer Service Supervisor
Karma Techno Enterprises.
02.2013 - 02.2019
Bachelor In Science - Chemistry
Gujarat University
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