URVASHI GOHIL
Toronto,ON
Summary
Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
11
11
years of professional experience
Work History
Pharmacy Assistant
Bay College IDA
10.2018 - Current
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Input patient information into computer system for prescription orders.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Established and maintained patient profiles, updating organizational database with current information.
Pharmacy Assistant
Pine Pharmacy
01.2018 - 08.2018
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Input patient information into computer system for prescription orders.
- Prepared blister pack on daily basis
supervisor
Pine Falls Service Centre
06.2017 - 08.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Management Trainee
05.2013 - 06.2013
- Undertook an extensive study of prescription trends and estimation of market potential for the products.
- Overview the whole produce of manufacturing including manufacturing, lab test, equipment and packaging
- Gained knowledge of work that is done according to standard operating procedure
Education
IPG - Pharmacy
University of Toronto
Toronto, ON04.2024
Laboratory Technician - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology
Seneca College of Applied Arts And Technology
North York, ON04.2017
Bachelor of Pharmacy - PHARMACY
Gujarat Technological University
Gujarat,India07.2013
Skills
- Secure Storage of Medications
- Verifying Orders
- Interpreting Orders
- Processing Payments
- POS System Operation
- Insurance Collaboration
- Document Filing
- Resolving Complaints
- Answering Customer Questions
- Team Collaboration
- Time Management
- Adaptability
- Attention to Detail
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Pharmacy Assistant
Bay College IDA
10.2018 - Current
Pharmacy Assistant
Pine Pharmacy
01.2018 - 08.2018
supervisor
Pine Falls Service Centre
06.2017 - 08.2018
Management Trainee
05.2013 - 06.2013
IPG - Pharmacy
University of Toronto
Laboratory Technician - Laboratory Techniques: Pathway of Specialization in Analytical Chemistry Or Biotechnology
Seneca College of Applied Arts And Technology
Bachelor of Pharmacy - PHARMACY
Gujarat Technological University
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