URSULA TAMKUN
MISSISSAUGA,ON
Summary
19 Years experience in delivering customer service and 6 years of administrative excellence, including clerical support and public interaction. Proficient in Microsoft Office, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
OFFICE RECEPTIONIST/Administrator
CSN 401 DIXIE AUTO COLLISION
04.2017 - 02.2023
- Consistently provided exceptional customer service by promptly addressing client inquiries and resolving any issues efficiently and professionally.
- Arranged and confirmed appointments, communicated with clients, and maintained client records up-to-date.
- Showcased exceptional multitasking abilities by efficiently managing up to six phone lines, while seamlessly assisting clients as they walked in.
- Effectively organized and oversaw client drop-off and pick-up procedures with a well-coordinated approach.
- Worked efficiently and productively with all team members.
- Demonstrated capability to swiftly learn and adapt to new situations.
- Executed financial responsibilities such as payment processing, invoicing/collecting receivables, and weekly bank deposit preparation.
- Maintained and organized all past and current work orders, vendor invoices, lunch room, office supplies and front office which was always well kept and welcoming. Supplies were ordered on as-needed basis.
- Managed payroll for both flat rate and hourly employees.
STORE MANAGER
BENTLEY LEATHERS INC.
06.2004 - 04.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Responsible for hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements while staying within store's weekly budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Responsible for handling employee payroll.
- Excelled in customer interactions through exceptional service and welcoming demeanor.
Education
High School Diploma -
Father John Redmond Catholic Secondary School
Toronto, ON06.2003
Skills
- Documentation
- File Management
- Customer Service
- Organization skills
- Verbal and written communication
- Multi-Line Telephone Systems
- Billing and invoicing
- Bookkeeping
- Punctual and Reliable
- Attention to Detail
- Payroll Management
- Filing systems
Languages
English
Native or Bilingual
Polish
Native or Bilingual
*
References can be provided upon request.
Timeline
OFFICE RECEPTIONIST/Administrator
CSN 401 DIXIE AUTO COLLISION
04.2017 - 02.2023
STORE MANAGER
BENTLEY LEATHERS INC.
06.2004 - 04.2017
High School Diploma -
Father John Redmond Catholic Secondary School
Similar Profiles
Dawn GoriDawn Gori
Controller at CSN Emeryville CollisionController at CSN Emeryville Collision
Hassan SyedHassan Syed
Car Salesperson at 401 Dixie MazdaCar Salesperson at 401 Dixie Mazda
Vishavjit SinghVishavjit Singh
Automotive Sales Consultant at 401 Dixie VolkswagenAutomotive Sales Consultant at 401 Dixie Volkswagen