Ursula Prado
Overview
19
19
years of professional experience
Work History
Assistant to the General Manager
F&L Technologies Services
02.2018 - 07.2022
- Write documents, develop presentations, manage, file and treat different documents and data
- In charge of the personal agenda
- Coordination and programming of meetings and presentations of the company.
Special Projects Area
Escuela Nova School
03.2013 - 01.2017
- Coordinator of events, fairs and seminars
- In charge of developing certification projects in Lima and Provinces
- In charge of agreements with private and public institutions.
Incident Executive Sales Management
Oncosalud S.A.C.
10.2010 - 03.2013
- Coordinates the work carried out by the Incident Assistants team, for timely attention to complaints and claims that are presented at the offices
- Handles and resolves complaints, claims and requests submitted by service providers
- Update non-sensitive affiliation data requested by affiliated clients
- Performs the daily closing of settlements for affiliations and renewals of the different individual programs attended in the office.
Medical Audit
03.2006 - 09.2010
- Junior Assistant of the Medical Audit Area
- Patient admission
- Coordination and Programming with the different providers for the care of cancer patients
- Issuance of letters of guarantee for patient care in different clinics.
Foreign Trade Committee Assistant
Lima Chamber of Commerce
04.2003 - 09.2005
- Writing letters and reports
- Personal agenda
- Coordination and Programming with the different associated companies for the different activities, seminars, talks and courses in the field of Foreign Trade
- Support to the Management in social activities carried out parallel to the business work.
Education
HOSPITALITY SKILLS PROGRAM -
Centennial College
05.2024
Diploma Commercial aviation: Counter, Auxiliary Crew. -
COLUMBIA COMMERCIAL AVIATION STUDIES CENTER
05.2000
Diploma Executive Secretary -
ABACO Private Higher Technological Institute
04.1999
Skills
- Almost 20 years of experience in the customer service field
- Strong communication and interpersonal skills in English and Spanish
- Adaptable and flexible individual: able to learn and apply new skills quickly and efficiently
- Customer service, time management, and problem-solving skills
- Experience in dealing with sensitive situations, using tact, respect, and diplomacy
- Willing to learn and develop professionally
- Excellent computer skills: MS Office suite (Excel, Word, PowerPoint), e-mail, and internet applications
- Able to follow instructions clearly and work well independently or as a member of a team
- Ability to organize and set priorities
- Able to resolve conflicts in a calm and professional manner
Key Capabilities
- Problem-Solving
- Cultural Integration
- Teamwork Oriented
- Computer Skills
- Customer Building Relationship
- Detail Oriented
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Assistant to the General Manager
F&L Technologies Services
02.2018 - 07.2022
Special Projects Area
Escuela Nova School
03.2013 - 01.2017
Incident Executive Sales Management
Oncosalud S.A.C.
10.2010 - 03.2013
Medical Audit
03.2006 - 09.2010
Foreign Trade Committee Assistant
Lima Chamber of Commerce
04.2003 - 09.2005
HOSPITALITY SKILLS PROGRAM -
Centennial College
Diploma Commercial aviation: Counter, Auxiliary Crew. -
COLUMBIA COMMERCIAL AVIATION STUDIES CENTER
Diploma Executive Secretary -
ABACO Private Higher Technological Institute