Ursula Gal
Burlington,ON
Summary
Manager of operations with a proven track record, enhancing operational efficiency and team leadership. Expert in client relations and operations management, significantly improving customer satisfaction and profitability. Skilled in decision-making and staff management, demonstrating a strong ability to drive results and exceed employer expectations.
Overview
17
17
years of professional experience
Work History
Manager of Operations
Fuul By Eatz
09.2015 - Current
- Managed daily operations, ensuring smooth workflow and optimal productivity.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost control measures to optimize profitability without sacrificing quality or guest experience.
4th Grade Teacher
Amman Academy
09.2014 - 06.2015
Restaurant Manager
Vicky's Vegetarian Eatery
09.2011 - 12.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Financial Service Representative
Money Mart
09.2008 - 04.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Call Center Representative
SITEL
04.2007 - 06.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Education
Associate of Arts - Economics
Brock University
St. Catharines, ON04.2011
Diploma - Fitness And Nutrition
ICS Canada
Canada06.2010
High School Diploma -
St. James Catholic High School
Guelph, ON04.2005
Skills
- Management
- Client Relations
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Operations Management
Timeline
Manager of Operations
Fuul By Eatz
09.2015 - Current
4th Grade Teacher
Amman Academy
09.2014 - 06.2015
Restaurant Manager
Vicky's Vegetarian Eatery
09.2011 - 12.2013
Financial Service Representative
Money Mart
09.2008 - 04.2009
Call Center Representative
SITEL
04.2007 - 06.2008
Associate of Arts - Economics
Brock University
Diploma - Fitness And Nutrition
ICS Canada
High School Diploma -
St. James Catholic High School
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