Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Urooj Mahmood

London

Summary

Results-driven Sales Consultant with over 10 years of experience in high-value retail and client service. Skilled in consultative selling, relationship management, and presenting complex product features in a clear and engaging way. Proven track record of exceeding sales targets, managing long-term client accounts, and delivering premium buying experiences. Ready to bring a Mercedes-Benz level of professionalism, product expertise, and customer care to every client interaction.

Overview

19
19
years of professional experience

Work History

Sales Consultant

Appliance Canada
03.2022 - Current
  • Consistently exceeded monthly sales targets by providing personalized consultations and closing high-value appliance sales for residential and commercial clients.
  • Managed long-term builder accounts, securing repeat business through trust, tailored solutions, and exceptional service.
  • Delivered a premium buying experience by presenting product features and warranty options in a clear, compelling, and client-focused way.
  • Built strong repeat and referral business by cultivating long-term client relationships and providing after-sales support.
  • Managed the full sales cycle: needs assessment, product demonstrations, financing/payment processing, delivery, and follow-up.
  • Conducted inventory control and coordinated with suppliers to ensure availability of top-demand products.
  • Recognized for exceptional customer satisfaction scores and consistently ranked as a top-performing consultant.
  • Assisted customers in identifying products that meet their specific needs
  • Developed product knowledge to provide accurate information and recommendations
  • Supported team members in achieving sales targets through collaborative efforts
  • Built relationships with customers and community to promote long term business growth.

Site Manager

Shell Canada
01.2007 - 02.2023
  • Increased sales by 15% through targeted promotions, shift-level sales goals, and community relationship building.
  • Trained and coached staff to deliver exceptional service, ensuring high customer retention and satisfaction.
  • Enhanced store presentation and product displays to maximize sales opportunities.
  • Oversaw daily banking, bookkeeping, and reporting to ensure accurate financial records.
  • Maintained professionalism while resolving customer inquiries and issues, going above and beyond to ensure satisfaction.
  • Oversaw daily site operations, ensuring adherence to safety protocols and quality standards.
  • Managed project timelines, coordinating with subcontractors to enhance workflow efficiency.
  • Implemented site-specific training programs, fostering skill development among team members.
  • Conducted regular inspections, identifying areas for improvement and implementing corrective actions.

Accounting Intern

RCMP (Royal Canadian Mounted Police)
01.2011 - 06.2011
  • Supported the accounting department with financial paperwork, data entry, and reconciliation of records.
  • Processed invoices, tracked expenses, and assisted with monthly financial reporting.
  • Maintained accuracy in documentation while handling confidential government information with discretion.
  • Provided administrative and clerical support to ensure smooth departmental operations.
  • Provided journal entries and performed accounting on accrual basis.
  • Tracked funds, prepared deposits and reconciled accounts.

Education

Aesthetics

Elegance School
London,On
10-2016

Business Administration

Fanshawe College
London
09-2010

High School Diploma -

Saunders Secondary School
London, ON
06-2009

Skills

  • Consultative Sales & Client Relationship Management
  • High-Value Retail & Luxury Customer Service
  • Product Knowledge Presentation & Feature Demonstration
  • Upselling, Cross-Selling & Closing Deals
  • Payment Processing & Financing Support
  • Inventory Management & Order Coordination
  • Post-Sale Client Care & Retention
  • Accounting & Financial Paperwork Management
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Customer service
  • Verbal communication
  • Sales development
  • Customer satisfaction

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Sales Consultant

Appliance Canada
03.2022 - Current

Accounting Intern

RCMP (Royal Canadian Mounted Police)
01.2011 - 06.2011

Site Manager

Shell Canada
01.2007 - 02.2023

Aesthetics

Elegance School

Business Administration

Fanshawe College

High School Diploma -

Saunders Secondary School

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Urooj Mahmood