Urmish Modi
Hamilton,ON
Summary
Dedicated and experienced support care worker with a strong background in customer service and quality coaching, specializing in Infection Prevention and Control (IPAC) best practices. Proven ability to deliver compassionate client care, maintain sterile environments, and manage public health inspections effectively.
Overview
9
9
years of professional experience
7
7
Certification
Work History
FC Associate
Amazon
Hamilton, ON
06.2022 - Current
• Experience in appeal reviews, training, quality coaching, and problem-solving within inbound support services.
• Proficient in resolving complex issues, conducting risk assessments, and recommending ergonomic improvements.
• Knowledgeable in safety regulations, comfortable with physical tasks, and experienced with various software and operating systems.
Home Support Care Worker
Osprey Healthcare
12.2019 - 01.2022
- Highly dedicated and compassionate caregiver with proven expertise in Infection Prevention and Control (IPAC) best practices, committed to maintaining a safe and sterile environment for clients.
- Deliver quality personal care, meal preparation, and housekeeping services to clients with a focus on ensuring maximum satisfaction levels
- Built solid reputation as a reliable, honest, and sincere employee.
Intern
SDM College of Dental Sciences & Hospital
03.2017 - 04.2018
- Rotating internship in various departments such as Oral diagnosis, Prosthodontics, Conservative dentistry, Oral surgery, Periodontics, Orthodontics, Forensic odontology.
Education
Bachelor of Health Science - Public Health
Cape Breton University
2020
Bachelor of Dental Surgery -
SDM College of Dental Sciences & Hospital
2016
Skills
- Professional & Quality Assurance
- Infection Prevention & Control (IPAC) Expertise
- Core Caregiver & Health Skills
Accomplishments
- Public Health Inspections
- Able to look for occupational health and safetyhazards in restaurants, public facilities,factories, and workplaces
Certification
- HACCP Training WHMIS 2015 (GHS)
- COVID-19: General Canadian Workplace Safety Certification
- Advanced Food Safety Training
- Emergency First AID & CPR Level C & AE
- IPAC Core Competencies
- Incident Command System (ICS-100)
- Worker Health and Safety Awareness
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
FC Associate
Amazon
06.2022 - Current
Home Support Care Worker
Osprey Healthcare
12.2019 - 01.2022
Intern
SDM College of Dental Sciences & Hospital
03.2017 - 04.2018
Bachelor of Dental Surgery -
SDM College of Dental Sciences & Hospital
Bachelor of Health Science - Public Health
Cape Breton University