Urmila Mondal
Kolkata,WB
Summary
Accomplished Relationship Officer with a proven track record at ENBD Bank, adept at cross-selling financial products and enhancing customer satisfaction. Excelled in analyzing financial statuses and improving service standards, demonstrating exceptional communication skills and the ability to thrive under pressure. Fluent in English, Hindi, and Bengali, ensuring comprehensive client engagement and retention.
Overview
4
4
years of professional experience
Work History
Relationship Officer
ENBD Bank
12.2022 - Current
- Provide customer with personal loan, credit cards and high value savings account.
- Identify opportunities to cross-sell or upsell products and services to existing clients.
- Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
- Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
- Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
Relationship Officer
ADCB Bank LTD
02.2022 - 09.2022
- Analyze applicant’s financial status determine feasibility of granting cards and loans.
- Review and updates credit and loan files to ensure that they are complete and accurate according to policy.
- Resolving customer requires and frequently improving the service standards and meeting customer expectations through regular review and customer interactions.
Relationship Officer
ICIC Bank LTD
09.2020 - 12.2021
- Dealing with products -Saving Account .
- Personal Loan, Credit card, General Insurance.
- Provide after sales services to the branch and bank customers.
Education
B.COM(P) Commerce
Surendranath College Calcutta University
Kolkata2020
Skills
- Ability to work under pressure and handling stress situation
- Excellent communication skills with clients and coworkers at professional level
- Self motivated team player with ability to work independently as well as function effectively within a team
- Proficient in English, Hindi, Bengali
Achievement
- Transferred from credit card to personal loan based on performance
- Salary increment within a year based on performance
Timeline
Relationship Officer
ENBD Bank
12.2022 - Current
Relationship Officer
ADCB Bank LTD
02.2022 - 09.2022
Relationship Officer
ICIC Bank LTD
09.2020 - 12.2021
B.COM(P) Commerce
Surendranath College Calcutta University
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