URJA DUDHWALA
Toronto,ON
Summary
Dedicated and experienced Database Administrator with a strong background in Microsoft SQL Server and Azure SQL, seeking a challenging position with West Fraser to contribute to the success of their IT group. Proven ability to install, configure, and optimize databases, coupled with a commitment to maintaining data integrity, security, and adherence to best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Insight Global
06.2022 - Current
- Proficient in SQL for data extraction, cleansing, and transformation, enabling thorough analysis of call logs, customer interactions, and IVR usage metrics. Successfully managed and optimized these databases to ensure seamless operations
- Spearheaded database administration responsibilities, demonstrating proficiency as a Principal DBA in a dynamic and challenging environment
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Experienced in user segmentation for targeted analysis and personalization, enabling tailored recommendations and optimizations to enhance customer experience and operational efficiency.
Data Analyst
Kelly
06.2021 - 06.2022
- Conducted comprehensive data analysis for customer call service operations using Power BI and Python, contributing to the enhancement of customer support processes and overall service delivery.
- Leveraged Power BI to develop interactive dashboards and reports, providing actionable insights into call volume trends, service performance metrics, and customer satisfaction scores.
- Utilized Python for data preprocessing, statistical analysis, and predictive modeling, enabling the identification of key drivers impacting customer interactions and call resolution efficiency.
- Collaborated closely with cross-functional teams to gather requirements, design analytical solutions, and communicate findings, facilitating data-driven decision-making and continuous improvement initiatives.
- Played a pivotal role in optimizing call routing strategies, reducing wait times, and improving first call resolution rates through data-driven recommendations and A/B testing methodologies.
Technical support representative
Rogers Communications
09.2020 - 06.2021
- Identify causes of networking problems, using diagnostic testing equipment and procedure
- Participated in team-building activities to enhance working relationships
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Engineering - Computer
Sarvajanik College of Engineering And Technology (SCET)
Skills
- GitHub: https://githubcom/Urja1529
- Languages: Python, JavaScript, SQL,Javascript,R
- Applications: GitHub, Command Line
- Tools: Excel, Excel VBA,Pandas, Jupyter Notebook, Database ,Tableau, Power BI,Plotly, Machine Learning,Pyspark, Microsoft SQL Server, Pandas, SQLAlchemy, NumPy, PostgreSQL, MongoDB
- Projects: Analysis of Covid-19 pandemic on United States-https://githubcom/Urja1529/Covid-19-Impact-Analysis
- Project to extract data from Excel files, perform necessary transformations, create CSV files, and import data into Postgres database to demonstrate ETL process-https://githubcom/Urja1529/Crowdfunding-ETL
Certification
Completed an intensive program at the University of Toronto, acquiring comprehensive skills and knowledge in data analysis methodologies, tools, and techniques. Covered topics including data manipulation, statistical analysis, machine learning, and data visualization. Applied theoretical concepts to real-world scenarios, gaining practical experience in analyzing and interpreting data to drive informed decision-making and business insights.
Timeline
Business Process Analyst
Insight Global
06.2022 - Current
Data Analyst
Kelly
06.2021 - 06.2022
Technical support representative
Rogers Communications
09.2020 - 06.2021
Bachelor of Engineering - Computer
Sarvajanik College of Engineering And Technology (SCET)
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