Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Urimubabo Jonathan

Kigali, Rwanda

Summary

Personable sales representative adept at uncovering customer needs and guiding purchase decisions. Increases revenue with strategic sales techniques. Answers questions to overcome objections and close sales. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own

initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction .

Overview

6
6
years of professional experience

Work History

Caregiver

Shipping Agent

GUANZHOU INTERNATIONAL SHIPPING COMPANY
01.2018 - 01.2020
  • Prepared, completed and despatched accurate, detailed vessel and cargo documentation
  • Built strong working relationships with vessel and shore-side crews to effectively manage
  • Carried out agency activities from to safely and efficiently in line with port requirements.
  • Completed comprehensive reporting and analysis of diverse products and services

Customer Operation Agent

MTN Rwnada
12.2022 - Current


  • Provided technical support throughout development phases of new products.
  • Provided remote support for product functionality, maintenance and troubleshooting
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Supported trials for new product development through maintaining communication between customers, sales and design.
  • Recommended and implemented configuration changes and system additions to optimize performance.
  • Collaborated with team members in virtual environments to optimize field experience and development capabilities.
  • Researched and investigated client complaints to make
    recommendations and action plans.

Education

A-Levels - History Economics Geography - Distinction

Glory Secondary School
Kigali, Rwanda
10.2014

Bachelor in Economics - INTERNATIONAL TRADE AND ECONOMICS- DISTINCTION

JANGSU NORMAL UNIVERSITY
07.2021

Skills

  • Shipping and receiving
  • Data entry
  • Customer relations
  • Reception
  • Mail handling
  • Document management
  • Finishing work
  • Teambuilding
  • Teamwork and Collaboration
  • Customer care

Additional Information

Langauges:

Kinyarwanda: Native

English: Fluent

French: Advanced

Swahili: Fluent

Timeline

Customer Operation Agent

MTN Rwnada
12.2022 - Current

Shipping Agent

GUANZHOU INTERNATIONAL SHIPPING COMPANY
01.2018 - 01.2020

Caregiver

A-Levels - History Economics Geography - Distinction

Glory Secondary School

Bachelor in Economics - INTERNATIONAL TRADE AND ECONOMICS- DISTINCTION

JANGSU NORMAL UNIVERSITY

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Urimubabo Jonathan