Uriel Alexander Ganceda Rios
Los Angeles
Summary
Experienced with a strong focus on customer service, teamwork, and efficient multitasking. Proven ability to enhance dining experiences through effective problem-solving and team training.
Overview
6
6
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
02.2023 - Current
- Operated and maintained deli slicer to ensure precision in food preparation.
- Executed baking and preparation of bread dough and cookies to deliver high-quality baked goods.
- Supervised daily crew operations to ensure adherence to safety and quality standards.
- Trained new team members on operational procedures and customer service protocols.
- Resolved customer concerns promptly, ensuring high satisfaction and repeat business.
- Distributed necessary tasks and duties during each shift.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
Restaurant Waiter
El G Del Gato
06.2021 - 01.2023
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Trained new waitstaff on restaurant procedures and menu offerings for improved service efficiency.
- Managed multiple tables simultaneously while ensuring accuracy in order processing and billing.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Checked guests' identification before serving alcoholic beverages.
- Cultivated warm relationships with regular customers.
Server
The Road House
02.2020 - 03.2021
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Conducted regular cleanliness checks of dining areas, adhering to health standards.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
High School Diploma -
Siglo XXI
Mazatlan, Sin04-2019
Skills
- Customer service focus
- Professional appearance
- Teamwork and collaboration
- Time management
- Teamwork
- Multitasking ability
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Jersey Mike's Subs
02.2023 - Current
Restaurant Waiter
El G Del Gato
06.2021 - 01.2023
Server
The Road House
02.2020 - 03.2021
High School Diploma -
Siglo XXI