Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Uriel Montano

Bell Gardens

Summary

Dynamic Barista Manager at Dunkin' Donuts with a proven track record in enhancing customer satisfaction and team performance. Expert in staff training and quality control, fostering a culture of excellence. Adept at maintaining cleanliness and safety standards while driving operational efficiency. Recognized for exceptional communication skills and a commitment to continuous improvement.

Overview

9
9
years of professional experience

Work History

Barista Manager

Dunkin' Donuts
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.

Uber Partner

Uber
12.2021 - 07.2023
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.

Crane Operator

CIE
02.2020 - 09.2021
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Calculated appropriate size and weight distribution to safely manage load.
  • Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
  • Operated large cranes to lift and move materials with precision and accuracy.
  • Operated mobile crane and moved materials to various locations to meet job schedule demands.
  • Controlled cranes from remote control panel for safe and accurate operation.
  • Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.

Car Detailer

Xpress Fleet Wash
07.2016 - 06.2019
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
  • Provided exceptional customer service and addressed customer inquiries.

Education

High School Diploma - General Studies

Bell Gardens High School
Bell Gardens, CA
06.2017

Skills

  • Customer service
  • Cleanliness and organization
  • Health and safety compliance
  • Staff training
  • Bank deposits
  • Retail operations
  • Marketing and promotions
  • Attention to detail
  • Safe food handling
  • Shop opening and closing
  • Team building and leadership
  • Policies and procedures implementation
  • Work Planning and Prioritization
  • Espresso machine operation
  • Hiring and training
  • Complaint handling
  • Staff management
  • Quality control
  • Inventory control
  • Critical thinking

Languages

Spanish
Native or Bilingual

Timeline

Barista Manager

Dunkin' Donuts
08.2023 - Current

Uber Partner

Uber
12.2021 - 07.2023

Crane Operator

CIE
02.2020 - 09.2021

Car Detailer

Xpress Fleet Wash
07.2016 - 06.2019

High School Diploma - General Studies

Bell Gardens High School

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Uriel Montano