Urfan Niazi
Rocklin
Summary
Dynamic professional with a proven track record at Elica Health Centers, excelling in data analysis and customer service. Adept at streamlining processes and enhancing communication, I successfully coordinated interdepartmental efforts, improving efficiency and client satisfaction. My strong project management skills and commitment to continuous improvement drive impactful results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Eligibility Worker
Elica Health Centers
Sacramento
08.2023 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
- Updated computer databases with current client information and status updates.
- Corresponded with various government entities on behalf of clients when necessary.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
Fulfillment Center Associate
Amazon
Sacramento
04.2023 - 07.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to the proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through the warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce the risk of accidents.
- Alternated goods in inventory by observing a first-in, first-out approach to keep shelves organized and properly stocked.
- Maintained accurate records of inventory levels and product codes.
- Developed strong working relationships with other departments within the organization.
- Communicated effectively with team members about tasks assigned.
Dispatcher
Fleet Force
Sacramento
06.2022 - 01.2023
- Reported driver performance issues or concerns to the appropriate management for resolution.
- Monitored personnel and equipment locations, and utilization, to coordinate service.
- Monitored routes and locations to verify timely services, and accurate information.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed dispatching, routing, and tracking of 180 fleet vehicles.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Customer Service Cashier
ARYANA&GYROS AND KABOB
Sacramento
01.2022 - 10.2022
- Resolved customer complaints, and maintained a clean and organized checkout area.
- Maintained accurate records of transactions using the point-of-sale system.
- Monitored self-checkout systems, and provided help in resolving complex problems.
- Utilized the POS system to handle customer cash and credit card transactions.
- Prevented store losses using awareness, attention to detail, and integrity.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
Supply Chain Coordinator Valunteer
SAVE THE CHILDREN
Kabul
10.2018 - 07.2021
- Analyzed supply chain data to make recommendations for process improvements.
- Resolved issues through negotiations, and led contract compliance and vendor performance reviews.
- Conducted research, gathered information from multiple sources, and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- I ordered more than $5,000 in supplies each week.
- Implemented new software systems related to order entry, tracking, warehouse management, and shipping and receiving procedures.
Education
Master of Science - Master of Science in Engineering Management
Ustad Khalilullah Khalily
Kabul,Afghanistan, AFGHANISTAN12-2027
Bachelor of Science - Bachelor of Science in ( IT ) BSIT
Kabul University
Kabul, Afghanistan01-2020
Associate of Applied Science - IT ( Networking )
Institute Technology Afghan
Institute Technology Afghan01-2018
Skills
- Data analysis
- Project management
- Machine learning
- Process improvement
- Customer service
- Team collaboration
- Telephone etiquette
- Benefit Programs Understanding
- Effective communication skills
- Record keeping
- Multitasking ability
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA)
- CCNA - Cisco Certified Network Associate
- MikroTik certified network associate(MTCNA)- MikroTikLS SIA
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Internetwork Expert (CCIE)
- Certified Information Systems Security Professional (CISSP)
Timeline
Eligibility Worker
Elica Health Centers
08.2023 - Current
Fulfillment Center Associate
Amazon
04.2023 - 07.2023
Dispatcher
Fleet Force
06.2022 - 01.2023
Customer Service Cashier
ARYANA&GYROS AND KABOB
01.2022 - 10.2022
Supply Chain Coordinator Valunteer
SAVE THE CHILDREN
10.2018 - 07.2021
Master of Science - Master of Science in Engineering Management
Ustad Khalilullah Khalily
Bachelor of Science - Bachelor of Science in ( IT ) BSIT
Kabul University
Associate of Applied Science - IT ( Networking )
Institute Technology Afghan
Languages
dari
Professional
pashto
Professional
farsi
Professional
Urdu
Professional
Languages
3,3,3,3
Skills
- Responsible
- Digital Literacy & Technological Proficiency
- Critical Thinking & Problem-Solving
- Adaptability & Willingness to Learn
- Effective Communication
- Teamwork & Collaboration
- Data Literacy & Analytical Skills
- Project Management
Skills
- Responsible
- Digital Literacy & Technological Proficiency
- Critical Thinking & Problem-Solving
- Adaptability & Willingness to Learn
- Effective Communication
- Teamwork & Collaboration
- Data Literacy & Analytical Skills
- Project Management
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