Uree Walker
La Mirada
Summary
Client-focused professional with 7 years of experience in relationship management, customer support, and service coordination within fast-paced healthcare environments. Proven ability to serve as a primary point of contact, manage complex schedules, resolve client concerns, and collaborate cross-functionally to deliver seamless service experiences. Known for building strong, trust-based relationships through clear, empathetic communication. Brings growing expertise in CRM tools, customer success strategy, and account management fundamentals to support long-term client success and retention.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Orthodontic Assistant
Baum Orthodontics
Tustin
03.2025 - Current
- Serve as primary point of contact for patients, addressing questions, concerns, and follow-ups to ensure a positive experience throughout treatment
- Communicate treatment plans, after-care instructions, and next steps clearly to patients and families.
- Handle multiple duties while in a fast-paced environment simultaneously managing professionalism and accuracy
- Document treatment updates, interactions, and notes accurately.
- Support patient retention by building trust, rapport, and long-term relationships.
- Familiarized myself with new tools, workflows, and procedures quickly in a healthcare setting.
Lead Orthodontic Assistant
Brio Ortho
Yorba Linda
01.2024 - 03.2025
- Assisted orthodontist with advanced procedures including bracket placement, wire changes, debonding, and invisalign workflows
- Served as a point person to junior assistants, providing training, guidance and oversight to maintain clinicals standards
- Oversaw dental and orthodontic inventory , including tracking supplies, restocking, and placing orders to prevent shortages
Front desk receptionist /Back office
Fullerton Dental Arts
Placentia
08.2023 - 01.2024
- Appointment coordination, confirmation, and recall management
- Data entry and maintenance of electronic dental records
- Front desk cash handling, copays and payment processing
- Dental insurance verification for PPO, HMO and orthodontic benefits
- Explanation of insurance coverage, estimates and out-of-pocket cost to patients
- Submission and tracking of insurance claims and pre-authorization
Retail Sales Associate
Swarovski
Brea
05.2023 - 08.2023
- Assisted customers with product selection and provided personalized service.
- Managed inventory levels and restocked merchandise as needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Associate
In-N-Out Burger
La Mirada
08.2019 - 04.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Prepared food items according to company standards and recipes.
- Handled cash transactions accurately while maintaining a positive guest experience.
- Provided customer service support for inquiries, complaints, and returns.
Education
High School Diploma -
La Mirada High School
La Mirada, CA06-2020
Some College (No Degree) - Dental Assisting
ACC
Anaheim, CASkills
- Google Workspace (Docs, Sheets)
- Microsoft Office (Word)
- CRM systems (HubSpot - learning)
- Client Data Tracking and Documentation
- Professional Business Communicaation
- AI Learning
Languages
Korean
Limited
Certification
Inbound Certified(Hubspot Academy)
Timeline
Orthodontic Assistant
Baum Orthodontics
03.2025 - Current
Lead Orthodontic Assistant
Brio Ortho
01.2024 - 03.2025
Front desk receptionist /Back office
Fullerton Dental Arts
08.2023 - 01.2024
Retail Sales Associate
Swarovski
05.2023 - 08.2023
Associate
In-N-Out Burger
08.2019 - 04.2023
High School Diploma -
La Mirada High School
Some College (No Degree) - Dental Assisting
ACC