Urbain Gisubizo
Ottawa,ON
Summary
To provide IT activities and advanced computer network, construction activities, business communication, delivering exceptional service and building strong customer relationship in satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Store Cashier
RONA+ Gloucester
Ottawa, ON
11.2023 - Current
- Greet customers and answered any questions they had about the store's products and services.
- Operat cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accept cash and credit card payments, issued receipts and provided change.
- Perform other duties as assigned by management.
IT Technician
PHILOS CM Ltd Rwanda
Kigali, Kigali
08.2021 - 03.2023
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Provided technical support to users via telephone or remote access.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Computer Networking and Maintenance
The noble hotel and conference center Kenya
Eldoret , Western
03.2021 - 07.2021
- Maintained up-to-date knowledge of emerging technologies related to computer networking environments.
- Resolved complex networking issues in a timely manner while ensuring customer satisfaction.
- Implemented secure protocols such as VPNs, firewalls, encryption. to protect sensitive data from unauthorized access.
- Provided technical support for users experiencing networking issues by troubleshooting hardware and software problems remotely or onsite.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
Construction Foreman
NPD Rwanda
Kigali, Kigali
11.2016 - 12.2017
- Monitored the use of resources including personnel, materials, machines, tools and vehicles during project execution.
- Supervised and coordinated the activities of workers engaged in all phases of construction projects.
- Read and followed blueprints when planning and implementing construction phases.
- Provided leadership by motivating crew members while maintaining a safe working environment.
- Performed hands-on work when necessary including demolition, carpentry, painting and drywall installation.
Education
Post graduate in cybersecurity -
Cambrian college
01.2023
Bachelor of Science - Network and Telecommunications Engineering Technology
University of Eastern Africa Baraton, Kenya
EldoretDiploma in Construction Sciences -
ISETAR
KigaliSkills
- Building Customer Loyalty
- Upselling Strategies
- Cash Handling
- Payment Processing
- Customer Assistance
- Virtualization Technologies
- Software Configuration
- Application Installations
- Hardware Installation
- Technical Support
- Remote Support
- Network Security
- Equipment Coordination
- Construction Scheduling
- Worksite Safety
References
- Baraton University, Box 2500-30100, Eldoret, registrar@ueab.ac.ke
- Cambrian college, 1400 Barrydwone road
- PHILOS CM Ltd, Kigali, Rwanda, tphilos2020@gmail.com
Hobbies and Interests
- Learning from handy people
- Writing
- Languages exchange
- Playing basketball
Languages
English
Professional
French
Professional
Swahili
Professional
Kinyarwanda
Native/ Bilingual
Timeline
Store Cashier
RONA+ Gloucester
11.2023 - Current
IT Technician
PHILOS CM Ltd Rwanda
08.2021 - 03.2023
Computer Networking and Maintenance
The noble hotel and conference center Kenya
03.2021 - 07.2021
Construction Foreman
NPD Rwanda
11.2016 - 12.2017
Post graduate in cybersecurity -
Cambrian college
Bachelor of Science - Network and Telecommunications Engineering Technology
University of Eastern Africa Baraton, Kenya
Diploma in Construction Sciences -
ISETAR
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