Summary
Overview
Work History
Education
Skills
Timeline
Generic

UPNEET KAUR

9991 Blundell Road, Richmond,British Columbia

Summary

I am seeking a challenging environment where I can serve your esteem organization and establish an enjoyable career for myself.I have the ability to lead and manage the store really well. Skills & Abilities. Enthusiastic about working Excellent work ethic Good leadership skills Persuasive and energetic Good communication skills Computer skills: Word, Power Point and typing speed of 110wpm+ Able to work in any sort of environment Handling cash Customer interaction Marketing Well organized with ability to keep record Self motivated Ability to function as part of the team in a fast paced environment Ability to work flexible shifts which may include nights and weekends Ability to lift upto 50 pounds Customer service Clean image to the customers Take initiative to acknowledge and assist customers in the aisles. Answer inquiries regarding location of product, rainchecks. General Complies with all health and safety regulations Complies with store standards Complies with loss prevention policies and procedures and ensures they are executed throughout the store Perform other duties as required including cash duties. Expert retail sales professional offering years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative and cashier

South Van Bottle Depot
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Food and Beverage Cashier

Pizza Hut
05.2023 - 08.2023
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Engaged customers to help create superior food and beverage experience.
  • Operated and sanitized kitchen and food preparation equipment.
  • Provided correct change to customers while following cash handling policies and procedures.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.

Cashier Supervisor

Vancouver West Bottle Depot
01.2020 - 04.2023
  • From past 3 years and also familiar in working with forklift as well as able to stack bags and lift minute weights as well
  • Built positive relationships with customers to increase repeat business.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • ensure smooth operation of computer equipment and machinery.

Education

DIPLOMA - BUSINESS MANAGEMENT

At LANGARA COLLEGE

ASSOCIATE OF ARTS DEGREE - undefined

ALEXANDER COLLEGE

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BUDHA DAL PUBLIC SCHOOL

Skills

  • Front-End Support
  • Store Promotions
  • Advising and Coaching
  • Equipment Maintenance
  • Employee Scheduling
  • Customer Service

Timeline

Customer Service Representative and cashier

South Van Bottle Depot
08.2023 - Current

Food and Beverage Cashier

Pizza Hut
05.2023 - 08.2023

Cashier Supervisor

Vancouver West Bottle Depot
01.2020 - 04.2023

DIPLOMA - BUSINESS MANAGEMENT

At LANGARA COLLEGE

ASSOCIATE OF ARTS DEGREE - undefined

ALEXANDER COLLEGE

undefined

BUDHA DAL PUBLIC SCHOOL
UPNEET KAUR