Upinder Buttar
Brampton,Ontario
Summary
Proven Customer Service Representative at Canadian Tire, adept in resolving high-stress situations with professionalism, enhancing customer loyalty through empathetic service. Demonstrates critical thinking and active listening, efficiently handling escalated calls. Skilled in accurate cash handling and fostering customer relationships, significantly contributing to business needs with flexibility and dedication.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Canadian Tire
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Science - Nursing
Seneca
King City, ON06-2027
High School Diploma -
St Marguerite D’Youville Secondary School
Brampton, ON06-2022
Skills
- Customer service
- Active listening
- Critical thinking
- strong work ethic and communication skills
Timeline
Customer Service Representative
Canadian Tire
07.2022 - Current
Bachelor of Science - Nursing
Seneca
High School Diploma -
St Marguerite D’Youville Secondary School
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