Upendo Aminiel
Brampton,ON
Summary
Highly customer-focused, hospitality, and guest service professional with hands-on experience delivering exceptional service in fast-paced environments. Demonstrated ability to manage front-line operations, handle customer inquiries and concerns, process payments accurately, and maintain a calm, professional presence. Known for building positive guest relationships, resolving issues efficiently, and ensuring service standards, safety policies, and company procedures are consistently met.
Overview
6
6
years of professional experience
Work History
Child Care Helper
Funday PlayGround
Missisauga, ON
02.2025 - 06.2025
- Coordinated arrangements , including venue setup and decoration for events.
- Planned engaging activities for children's parties, ensuring fun and excitement.
- Managed guest interactions, fostering a welcoming environment for children and parents.
- Created themed party packages tailored to diverse interests of children and families.
Point of Sale Associate
Inkeros
Missisauga, ON
08.2023 - 04.2024
- Resolved inquiries in real time while maintaining full attention on customers.
- Answered client questions, and presented product value propositions to drive purchases.
- Utilized open and closed questioning techniques to quickly gather relevant information.
- Maintained knowledge of current promotions and product offerings for effective customer service.
Customer Service Representative
Joyful Company
Toronto, Ontario
01.2020 - 03.2023
- Provided frontline customer service via phone and email, acting as a liaison between clients and internal departments.
- Assisted customers with reservations, order changes, cancellations, and service inquiries.
- Handled payment processing and account updates while adhering to company security and privacy policies.
- Maintained detailed documentation of customer interactions for accurate record-keeping and reporting.
Sales Associate
Sunglass Hut
Halton Hills, Ontario
05.2022 - 02.2023
- Welcomed customers warmly and provided a professional first point of contact, ensuring a positive guest experience from arrival to departure.
- Assessed guest needs and delivered personalized service by recommending suitable products and promotions.
- Maintained store presentation and service standards consistent with brand expectations.
- Supported upselling initiatives and contributed to achieving daily sales, and service goals.
- Multitasked efficiently during peak periods while maintaining a friendly and professional demeanor.
Crew Member
Mcdonalds
Missisauga, ON
08.2021 - 12.2022
- Delivered consistent, friendly service to guests in a high-volume, fast-paced environment, including late-night shifts.
- Ensured cleanliness, safety, and presentation standards were met in front-of-house areas.
- Responded quickly to guest needs and concerns to maintain positive experiences.
- Worked collaboratively with team members to ensure smooth operations during peak and overnight hours.
Teacher's Assistant
Middlebury Public School
Brampton, Ontario
09.2019 - 02.2020
- Assisted with daily operations, scheduling, and administrative support.
- Provided attentive, one-on-one assistance, demonstrating patience, communication, and problem-solving skills.
- Organized classroom materials and resources for effective lesson delivery.
Skills
- Guest relations and service recovery
- Complaint handling and conflict resolution
- Cash handling, billing, and payment processing
- Professional communication (in-person, phone, email)
- Team collaboration across departments
- Attention to detail and accuracy
- Multitasking skills
- Sales assistance
References
References available upon request.
Timeline
Child Care Helper
Funday PlayGround
02.2025 - 06.2025
Point of Sale Associate
Inkeros
08.2023 - 04.2024
Sales Associate
Sunglass Hut
05.2022 - 02.2023
Crew Member
Mcdonalds
08.2021 - 12.2022
Customer Service Representative
Joyful Company
01.2020 - 03.2023
Teacher's Assistant
Middlebury Public School
09.2019 - 02.2020