Summary
Overview
Work History
Education
Languages
Timeline
Generic

Upasana Kaur

Brampton,ONTARIO

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

5
5
years of professional experience

Work History

Supervisor

Vertical Staffing Resources
01.2023 - Current
  • Maintain personal and electronic outreach relationships with candidates and clients
  • Scheduling up to 100+ employees daily (via text, app, email etc.)
  • Maintaining attendance tracking programs
  • Provide KPI follow ups with candidates as per the client
  • Ensuring all new starts have arrived and are organized
  • Provide plant tours for new starts
  • Other duties as assigned by our clients or internally
  • Provide PPE to all new employees.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Onsite Coordinator

Kuehne-Nagel
01.2022 - 01.2023
  • Maintain positive customer-relations attitude and supportive approach to working with on and off-site team members and ancillary professionals
  • Handle a multiple phone line system and direct incoming calls to the appropriate parties: Processing of candidate applications, forms job advertisement through to managing applications
  • Other light administrative duties as needed
  • Source new business through cold calling and networking efforts
  • Provide coaching support to team members and branch associates regarding the onsite banking program sales process.

Receptionist/Front Desk Agent

DAYS INN HOTEL
01.2020 - 01.2021
  • Greeting people as they come in and leave
  • Answering the phone calls
  • Recording anything pertinent to co-workers/manager
  • Recording client information in the company's guest book or internal database and directing them to their designated rooms
  • Processing customer payments and presenting them with the bill upon check-out
  • Printing signs
  • Maintain updated records of booking and payments.

Education

Diploma in Human Resources Business Management -

Main Campus University of Lambton College

M.A in English -

G.N.D.U. Nawanshahr

Bachelor of -

G.N.D.U. Nawanshahr

Languages

English
Hindi
Punjabi

Timeline

Supervisor

Vertical Staffing Resources
01.2023 - Current

Onsite Coordinator

Kuehne-Nagel
01.2022 - 01.2023

Receptionist/Front Desk Agent

DAYS INN HOTEL
01.2020 - 01.2021

Diploma in Human Resources Business Management -

Main Campus University of Lambton College

M.A in English -

G.N.D.U. Nawanshahr

Bachelor of -

G.N.D.U. Nawanshahr

Similar Profiles

CREATE PROFILE
Upasana Kaur