AutoCAD
Customer Service Representative
Trillium Controls Inc
01.2025 - Current
Unzila Tabassum
Customer Service Rep
Toronto,ON
Timeline
Subdivision Design Co-op
Alectra Utilities
09.2024 - 12.2024
Meter Records Clerk Co-op
Alectra Utilities
09.2023 - 12.2023
Diploma - Electrical Engineering
Humber College
01.2023 - 01.2025
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteImportant To Me
Work from home optionWork-life balancePaid time offWork History
Customer Service Representative
Trillium Controls Inc
01.2025 - Current
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Utilized customer service software to manage support tickets and track interactions.
- Resolved issues efficiently by collaborating with team members and utilizing available resources.
- Documented customer feedback to identify trends and improve service delivery.
Subdivision Design Co-op
Alectra Utilities
09.2024 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Meter Records Clerk Co-op
Alectra Utilities
09.2023 - 12.2023
- Organized and maintained records in accordance with established procedures.
- Assisted in data entry and verification for accuracy of documentation.
- Managed filing systems to ensure easy retrieval of information.
- Collaborated with team members to streamline record-keeping processes.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Education
Diploma - Electrical Engineering
Humber College
Etobicoke, ON 01.2023 - 01.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Paperwork processing
- Product knowledge
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Technical support
- Live chat support
- Filing
- Coordination
- Sales expertise
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Spreadsheets
- Service upselling
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Software
Allen Bradley PLC
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
German
Elementary (A2)
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