Unnati Rawal
Kamloops,Canada
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
2
2
years of professional experience
Work History
Barista
Blenz Coffee
Kamloops
03.2025 - Current
- Memorized 100+ coffee, tea, and cocoa beverages; handled 150–200 customer orders daily
- Sanitized coffee equipment multiple times per shift; maintained a clean and organized workspace
- Prepared and served food items while following strict food safety regulations
- Provided personalized drink recommendations based on customer preferences
- Educated customers on premium coffee bean origins and brewing methods
- Crafted specialty coffee and tea beverages with consistency and care
- Upsold pastries and cookies to complement beverage selections
Customer Service Representative
Save On Foods
Kamloops
06.2023 - Current
- Provided excellent customer service, resolving issues and ensuring accurate transactions
- Supervised and trained front-end staff, optimizing schedules for peak hours
- Stocked shelves, maintained inventory accuracy, and ensured product quality
- Conducted cash audits and reconciliations, maintaining compliance with policies
- Handled escalated customer issues, ensuring satisfaction
- Ensured store cleanliness and organization for a pleasant shopping environment
- Assisted with unloading deliveries and restocking inventory
Front Desk Lead
Travelodge by Mountview
Kamloops
05.2023 - 04.2024
- Supervised front desk team, ensuring exceptional guest service and smooth daily operations
- Trained and mentored new front desk staff, improving efficiency and customer satisfaction
- Guest check-ins and check-outs, handling special requests and resolving issues promptly
- Coordinated with housekeeping and maintenance departments to ensure rooms were ready and in top condition
- Implemented standard operating procedures for front desk activities, enhancing workflow and accuracy
- Monitored and maintained inventory of front desk supplies, ensuring timely replenishment
- Conducted regular audits of front desk transactions to ensure accuracy and compliance with company policies
- Assisted in scheduling and shift planning, optimizing staff coverage during peak hours
- Responded to guest inquiries and complaints, providing solutions to ensure a positive guest experience
- Assisted with front desk administrative tasks, including data entry, record keeping, and report generation
Front End and Kitchen Crew Member
Dairy Queen
Kamloops
05.2023 - 08.2023
- Provided exceptional customer service, taking orders and handling transactions
- Prepared food and beverages, ensuring quality and consistency
- Managed drive-thru orders quickly and accurately
- Maintained cleanliness and organization in kitchen and front end
- Trained new employees, enhancing team performance
- Handled customer complaints and special requests promptly
- Managed inventory and restocking for smooth operations
Education
Post Baccalaureate Diploma - Finance
Thompson River's University
12-2025
Bachelor of Commerce - Accounting and Finance
KES Shroff College of arts and commerce
04.2021
Certified Financial Planning -
Financial PLanning Standard Board
Skills
- MS Office
- Excel
- Payroll Coordination
- Data Entry
- Labor Negotiations
- Credit Assessment
- Training and Development
- Strong Customer Service
- Client Relationship Management
- Financial Auditing
- Financial Planning and Analysis
- Technical Course of StockMarket
- Account Management Skills
Availability
Open
Timeline
Barista
Blenz Coffee
03.2025 - Current
Customer Service Representative
Save On Foods
06.2023 - Current
Front Desk Lead
Travelodge by Mountview
05.2023 - 04.2024
Front End and Kitchen Crew Member
Dairy Queen
05.2023 - 08.2023
Post Baccalaureate Diploma - Finance
Thompson River's University
Bachelor of Commerce - Accounting and Finance
KES Shroff College of arts and commerce
Certified Financial Planning -
Financial PLanning Standard Board