Unnati Patel
Waterdown,ON
Summary
Seeking an entry position as an active employee in a company with opportunities for advancement. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
3
3
years of professional experience
Work History
Shift Manager
Burrito Brothers
06.2023 - Current
- Kept employees operating productively and working on task to meet business and customer needs
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Managed staff hiring, training and supervision
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Kept accurate and detailed records of personnel progress and productivity.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Cashier
Foodland
10.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Shift Supervisor/Manager
Burrito Brothers
06.2022 - 05.2023
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Team Leader
Tim Hortons
09.2021 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Excelled in every store position and regularly backed up front-line staff.
- Assisted with inventory counts and stocking of merchandise.
Team Member
Tim Hortons
07.2021 - 09.2021
- Worked night shifts so handled food and beverage station single handedly.
- have experience of working in drive through.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Member
Tim Hortons
07.2020 - 07.2021
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept sanitization standard up to the mark.
- Contributed to team success by completing jobs quickly and accurately.
- Worked in multiple stations like food, beverage, baking, cashier, drive through window.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated cash register.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Post Graduation Diploma - Mobile Solution Development
Conestoga College
Kitchener12.2020
Bachelor of Science - Computer Engineering
Gijarat Technological University
Ahmedabad, India03.2018
Skills
- Ability to work in a team
- Cash Handling
- Staff Training and Onboarding
- Energetic and Enthusiastic
- Handling Customer Complaints
- Adaptive and self-motivated
- Good communication skills
- Determinant and Dedicated
- Inventory Control
Relevant Experience
- Customer Service, Have an exceptional transition as a team member Have pleasant, efficient and diligent front counter services Have excellent communication and problem-solving skills by serving customers
- Sales, Fast Learner Have very good computer skills and can operate on any new software Explained new products to customers Performed fast paced kitchen and cashier duties
- Team player and multitasker, Known for getting awards for hard worker, and getting tasks done Flexibility for shift hours, and filling in for absent employees Willingness to do a variety of tasks during a shift. Experienced stocking products, maintaining inventory lists, and organizing workspace
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Shift Manager
Burrito Brothers
06.2023 - Current
Cashier
Foodland
10.2022 - 05.2023
Shift Supervisor/Manager
Burrito Brothers
06.2022 - 05.2023
Team Leader
Tim Hortons
09.2021 - 04.2022
Team Member
Tim Hortons
07.2021 - 09.2021
Team Member
Tim Hortons
07.2020 - 07.2021
Post Graduation Diploma - Mobile Solution Development
Conestoga College
Bachelor of Science - Computer Engineering
Gijarat Technological University
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