Unnat Sharma
Edmonton,AB
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
2
2
years of professional experience
Work History
Store Manager
OSL Retail Services
02.2023 - 05.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed inventory control, cash control, and store opening and closing procedures.
Wireless Sales Associate
OSL Retail Services
05.2021 - 02.2023
- Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
- Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
- Processed transactions accurately using point-of-sale systems while adhering to company policies regarding cash handling procedures.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Maintained accurate records of sales and customer information.
Education
Business Management
Saskatchewan Indian Institute of Technologies
Moose Jaw04.2018
Bachelor of Science - Computer Science
Gujarat University
Gujarat, India04.2015
Skills
- Team Development
- Shift Scheduling
- Partnership Building
- Customer Service Management
- Payroll Management
- Revenue Generation
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Music, Technology, Travel
Music makes me energetic and full of life.
new technology always encourage me to learn new things in life and upgrade my self.
visit new places and see the world is my dream.
Timeline
Store Manager
OSL Retail Services
02.2023 - 05.2023
Wireless Sales Associate
OSL Retail Services
05.2021 - 02.2023
Business Management
Saskatchewan Indian Institute of Technologies
Bachelor of Science - Computer Science
Gujarat University
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