UNMILAN SAHA
Calgary,AB
Summary
IT Applications Analyst with 8+ years of telecom and enterprise system experience specializing in Oracle BRM, CRM, and application delivery for high-availability environments. Proven ability to analyze, design, develop, and support complex customer service and billing systems in both Agile and Waterfall SDLCs. Skilled in Java, PL/SQL, Oracle WebLogic, API integrations, Azure Cloud, and system automation. Recognized for strong problem-solving, cross-team collaboration, and production stability in large-scale telecom systems.
Overview
9
9
years of professional experience
Work History
Sr. Applications Analyst (Oracle BRM)
Wipro
12.2020 - Current
- Provide end-to-end application support for Oracle Billing & Revenue Management within Rogers enterprise systems, ensuring service availability across multiple production environments.
- Collaborate with CRM and Netcracker/CDI team to troubleshoot customer care and ordering application issues; conduct root cause analysis and deliver permanent fixes.
- Design and implement automation scripts (Shell/SQL) to streamline billing and monitoring processes, reducing manual effort and downtime.
- Participate in release management, deployment validation, and post-implementation support under both Agile and Waterfall methodologies.
- Create and maintain technical documentation, runbooks, and support guides for knowledge continuity.
- Tools & Tech: Oracle BRM 7.5/12/15, PL/SQL, Shell, WebLogic, Dynatrace, Splunk, Azure, Linux.
Applications Developer – Oracle BRM
Capgemini
09.2019 - 12.2020
- Designed and customized BRM opcodes and rating configurations for multi-service deployments.
- Developed automation scripts and pricing workflows integrating BRM, ECE, and OCOMC systems.
- Collaborated with business analysts for requirement analysis, design documentation, and integration testing.
- Conducted E2E testing, validation, and production migration support ensuring adherence to design standards
- Collaborated with cross-functional teams to design and implement software solutions that meet client specifications.
- Conducted unit testing and integration testing to verify system functionality and maintain high-quality standards.
Application Support Analyst – Oracle BRM
Tata Consultancy Services
10.2016 - 09.2019
- Supported daily production operations and billing cycles, managing incidents, alerts, and failed order requests.
- Performed root cause analysis and implemented fixes to improve billing reliability.
- Assisted with release management including job scheduling, BRM application restarts, and system health checks.
- Provided updated patches for operating systems and system configuration to improve efficiency 30%.
Education
Bachelor of Technology - Electrical Engineering
University of Engineering And Management
06.2016
CORE COMPETENCIES
- CRM / Customer Service Applications:Oracle BRM, Order Management Systems
- Programming & Scripting: Java, PL/SQL, Shell Scripting, XML
- Integration Technologies: REST / SOAP APIs
- Databases: Oracle 19c, SQL Developer, TOAD
- Platforms & Tools: Oracle WebLogic, Azure Cloud, Dynatrace, Splunk, Jira, Confluence, MS Project, Visio
- Processes: SDLC, Release & Change Management, Incident & Problem Management, Agile / Waterfall Delivery
Key Achievements:
- Improved system efficiency by 30% through automation of recurring tasks and proactive monitoring scripts.
- Received Client Appreciation award for high-impact contributions and operational excellence in production delivery.
CERTIFICATIONS & AWARDS
- Oracle BRM Level 1 & 2 Certified – Oracle University
- Ops Eminence Award – Cisco Webex Project (TCS)
- Incident Champ Award – Wipro (Rogers Project)
- Certificate of Achievement – TCS
Timeline
Sr. Applications Analyst (Oracle BRM)
Wipro
12.2020 - Current
Applications Developer – Oracle BRM
Capgemini
09.2019 - 12.2020
Application Support Analyst – Oracle BRM
Tata Consultancy Services
10.2016 - 09.2019
Bachelor of Technology - Electrical Engineering
University of Engineering And Management