Uniz Ortega
San Fernando,CA
Summary
Compassionate caregiver with extensive experience at IHSS, adept at enhancing client independence through personalized care plans and effective communication. Proven problem-solver skilled in time management and relationship building, ensuring high-quality support and emotional well-being. Committed to safety and compliance, fostering a nurturing environment for clients.
Results-driven professional prepared to oversee site operations with precision and effectiveness. Demonstrated ability to streamline processes and foster collaborative environments. Valued for reliability and adaptability within dynamic settings, showcasing strong organizational and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS
01.2024 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene and grooming tasks, promoting dignity and well-being.
- Developed individualized care plans based on client needs, enhancing quality of life.
- Monitored client health conditions, reporting changes to healthcare professionals for timely intervention.
- Coordinated transportation for clients to medical appointments, ensuring adherence to schedules and reducing missed visits.
- Implemented strategies to improve daily living activities for clients, enhancing independence and self-sufficiency.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Site Coordinator
LAUSD Youth Development Program
03.2021 - Current
- Assisted in coordinating daily operations and scheduling activities.
- Supported team members by organizing resources and materials effectively.
- Learned to utilize project management tools for tracking progress.
- Helped maintain compliance with safety regulations and standards.
- Collaborated with staff to ensure smooth event execution and logistics.
- Prepared reports on site activities, contributing to operational transparency.
- Participated in training sessions to enhance skills and knowledge in site coordination.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Oversaw successful project completions while consistently meeting or exceeding both internal and client expectations in terms of quality, scope, budget, and timeline parameters.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Led site inductions and safety briefings for all new personnel, reinforcing culture of safety and compliance.
- Facilitated training sessions for new staff, enhancing team capabilities and ensuring consistent quality of work.
Manager
CVS Pharmacy
02.2021 - 05.2022
- Led team in daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff on customer service best practices and operational workflows.
- Implemented process improvements, enhancing efficiency in pharmacy operations.
- Developed training programs for new hires, fostering a culture of continuous improvement and learning.
- Conducted performance evaluations, providing feedback to enhance team productivity and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06-2021
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Relationship building
- First aid and safety
- Verbal and written communication skills
- Team collaboration
- Behavioral management
- COVID-19 safety policies
- Patient management
Certification
- First Aid/CPR Certified
- Suicide Certificate, LAUSD - July 18, 2025
- Child Abuse Certificate, LAUSD - July 18, 2025
- Bloodborne Certificate, LAUSD - July 23, 2025
Languages
English
Timeline
Caregiver
IHSS
01.2024 - Current
Site Coordinator
LAUSD Youth Development Program
03.2021 - Current
Manager
CVS Pharmacy
02.2021 - 05.2022
High School Diploma -
John F. Kennedy High School