UNIQUE LOWE
Lancaster,
Summary
Experienced EMS professional with experience in emergency medical services, critical care transport, patient care, and team leadership. Demonstrated ability to communicate effectively with healthcare professionals, and provide high-quality patient care in fast-paced environments. Recognized for outstanding performance through the Regional EMT of the Year Award and Lifesaver Award.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Advisor – North Texas Explorer Post
Acadian Ambulance Service Inc.
Dallas
06.2026 - Current
- Serve as the primary point of contact for Explorer advisors, Explorer Post members, parents, Schools, and community partners.
- Coordinate schedules for meetings, events, ride-along, and community activities.
- Track attendance, participation hours, certifications, and program metrics to ensure accountability and compliance.
- Mentor and develop future EMS and public safety professionals through leadership and career guidance.
- Facilitate communication between members, advisors, and partnering organizations.
- Maintain records, documentation, and program reporting requirements.
- Organize educational opportunities, hands-on skills training, and leadership development activities.
Emergency Medical Technician (EMT)
Acadian Ambulance Service Inc.
11.2024 - Current
- Provide emergency medical care and transport for patients in both emergency and inter-facility transfer (IFT) settings, ensuring safe and efficient handling in accordance with established protocols.
- Conduct patient assessments, documenting vital signs, symptoms, and medical history, and administer basic life support (BLS) as necessary.
- Operate and maintain ambulance and equipment, ensuring readiness and cleanliness, and report any mechanical issues for repair.
- Ensure smooth patient handoffs and communication with receiving medical personnel, maintaining accurate documentation throughout the process.
- Safely drive the ambulance, adhering to company and regulatory guidelines while ensuring the safety of all occupants.
- Perform routine inventory checks, reorder medical supplies, and clean ambulances after use to maintain operational readiness.
- Comply with all safety protocols, regulations, and company policies in both emergency and non-emergency settings.
Clinical Secretary
Methodist Charlton Medical Center
Dallas
04.2023 - 11.2024
- Maintains PAR levels by ordering office/clinical/nutritional supplies as needed.
- Performs receptionist duties, including answering calls, recording messages, and greeting patients/visitors professionally.
- Ensures accuracy and completeness of reports, records, and clinical packets.
- Communicates with clinical teams regarding pending discharges, bed status, and tracking reports.
- Transcribes physician orders accurately and ensures timely execution of patient care directives.
- Assists in direct patient care, including recording vital signs and aiding patients with personal needs.
Customer Experience Advocate
Ford Motor Company
04.2022 - 02.2023
- Managed and resolved customer cases, addressing concerns related to vehicle issues and providing tailored solutions.
- Delivered high-quality customer support via calls, emails, chat, and SMS.
- Conducted follow-ups to ensure resolution and customer satisfaction.
- Accurately documented customer interactions for improved service tracking.
Supervisor
Maryland Division of Unemployment Insurance
03.2021 - 02.2022
- Resolved complex and escalated cases, ensuring compliance and customer satisfaction.
- Led process improvements that enhanced workflow efficiency and service delivery.
- Conducted workload assessments, increasing team productivity by 40%.
Clinical Assistant
Preventice Solutions
Houston
01.2019 - 06.2020
- Handled patient inquiries and technical issues related to medical monitoring devices.
- Provided patient education on device usage and troubleshooting.
- Maintained thorough patient records for ongoing care.
Cashier
Arby's
Tinley Park
09.2017 - 01.2019
- Delivered exceptional customer service while actively promoting sales to drive revenue.
- Processed transactions with accuracy and speed to enhance customer satisfaction.
- Ensured store cleanliness and organization to create a welcoming shopping environment.
Education
Associate of Health Science - Emergency Medical Services/Paramedic
Dallas College
Dallas, TX05-2026
Skills
- Emergency Medical Response
- Patient Assessment
- Medical Terminology
- Administrative Support
- Team collaboration
- Critical thinking
- Youth mentorship
Certification
- National Registry of Emergency Medical Technicians (NREMT), 10/01/24, 03/01/27
- Basic Life Support (BLS) Certification - American Heart Association, 06/30/25, 06/2027
Accomplishments
- Meritorious Service Award - Acadian Ambulance Service
- Regional EMT of the Year – Acadian Ambulance Service
- Lifesaver Award – Baylor Scott & White All Saints Medical Center – Fort Worth
Timeline
Lead Advisor – North Texas Explorer Post
Acadian Ambulance Service Inc.
06.2026 - Current
Emergency Medical Technician (EMT)
Acadian Ambulance Service Inc.
11.2024 - Current
Clinical Secretary
Methodist Charlton Medical Center
04.2023 - 11.2024
Customer Experience Advocate
Ford Motor Company
04.2022 - 02.2023
Supervisor
Maryland Division of Unemployment Insurance
03.2021 - 02.2022
Clinical Assistant
Preventice Solutions
01.2019 - 06.2020
Cashier
Arby's
09.2017 - 01.2019
Associate of Health Science - Emergency Medical Services/Paramedic
Dallas College