Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Unique Gutierrez

Merced

Summary

Dynamic front desk supervisor with a proven track record at The Mariposa Lodge, excelling in customer service and guest relations. Adept at managing multi-line telephone systems and enhancing team performance through effective coaching. Committed to maintaining high standards of organization and operational efficiency, ensuring exceptional guest experiences.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionists / Supervisor

The Mariposa Lodge
Mariposa
05.2022 - Current
  • Maintained professional appearance of front desk area through cleanliness and organization.
  • Ensured high-quality telephone etiquette by promptly answering calls and managing multiple lines.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at hotel reception.
  • Familiarized with hotel facilities, organizational setup, and interdepartmental relationships to resolve issues.
  • Coached new hires, contributing to successful team integration and performance improvement.
  • Accurately collected room deposits, fees, and payments while managing cash deposit process.
  • Created employee schedules and reviewed time cards for accurate payroll processing.
  • Participated in management meetings to strategize for increased profitability and efficiency.

Room Attendant

Monarch
Mariposa
04.2022 - 05.2022
  • Collaborated with front desk staff to swiftly resolve guest concerns and enhance satisfaction.
  • Maintained hotel safety standards by adhering to procedures for chemical and equipment handling.
  • Regularly performed deep-cleaning tasks to uphold hotel appearance for new and returning guests.
  • Replaced linens in guest rooms, ensuring freshness and organization of maid's cart and room.

Retail Nursery

Creekside Nursery
Mariposa
01.2019 - 12.2021
  • Delivered exceptional service, promptly addressing inquiries to enhance customer satisfaction.
  • Maintained a clean, organized store environment to improve shopping experience.
  • Managed inventory effectively to ensure product availability for customers.
  • Sorted merchandise, clearly labeling items and arranging them by size or color.
  • Pruned, trimmed, watered, and shaped plants to maximize growth and vitality.
  • Transplanted seedlings and young plants to promote growth and prepare for sale or relocation.
  • Promoted a positive team atmosphere among coworkers through active collaboration during daily tasks and special projects.

Education

High School Diploma -

Mariposa High School
Mariposa
03.2021

Skills

  • Customer service
  • Multi-line telephone systems
  • Verbal and written communication
  • Active listening
  • Adaptability
  • Office organization
  • Performance improvement
  • Guest relations
  • Office supplies inventory management

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Receptionists / Supervisor

The Mariposa Lodge
05.2022 - Current

Room Attendant

Monarch
04.2022 - 05.2022

Retail Nursery

Creekside Nursery
01.2019 - 12.2021

High School Diploma -

Mariposa High School

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Unique Gutierrez