Summary
Overview
Work History
Education
Skills
Timeline
Generic

Unika Pierro

Stockton

Summary

I am seeking a position as a Customer Service Representative in a fast-paced organization that allows me to utilize my organizational, office and computer skills. I am seeking opportunities to expand my skills while contributing to the success of the business as a whole. As an employee, you will find me to be easily adaptable to different environments. I work well as part of a team

Overview

15
15
years of professional experience

Work History

Pharmacy Benefits Manager

Amerit Consulting
05.2023 - 05.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.

Customer Service Representative

Maximus, Inc
01.2022 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Averaged 95%-100% on Q&A accuracy grading of cases weekly.
  • Worked on the following state systems multiple platforms simultaneously: CUBS,OTECH, EDD,Sharepoint, Outlook, AWS and Virtual Contact Center.
  • Used the following for daily communications: Zoom, Microsoft Teams, Microsoft Office

Data Entry Specialist

Iron Mountain
10.2017 - 03.2021
  • Maintaining and retrieving data using computer systems and ensuring that information is collated and stored in accurate and efficient manner
  • Compiled data and reviewed information for accuracy prior to input.
  • Update, maintain and retrieve information which is held on company’s computerized information storage and retrieval systems
  • Completed data entry tasks with accuracy and efficiency.
  • Transferred data held on manual records to computer files and ensure that important data is collated, processed and stored appropriately
  • Responsible for transferring both words and numerical data into spreadsheets or databases
  • Use basic word processing and database packages but also work with tailor-made software packages to meet specific data needs of individual companies
  • Used specialist program's to translate and transfer ambiguous manuscripts
  • Worked in specific data entry
  • Worked at computers but may also be required to operate peripheral computer equipment such as printers, scanners and tape readers.

Customer Service Represenative

Chevron
08.2014 - 09.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Performs daily station cleaning and maintains safe work environment
  • Prepares food & drinks, cleans, stocks and maintains food prep area
  • Stocks and merchandises
  • Secures all funds in safe or register
  • Makes timely drops and maintains cash drawer at or below maximum level
  • Conducts Loss Prevention Observations, Loss Investigations and Near Loss Investigations.

Administrative Assistant

Conglobal
04.2014 - 07.2014
  • Supported HR department with paper processing
  • Scanned and archived all employee files
  • Supported transition of hundreds of employee files to electronic filing system
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

File Clerk

Paychex
04.2014 - 05.2014
  • Collate papers for various clients and mailing
  • Match reports and client checks to specific outbound mail package
  • Prepare quarterly mailings to be sent.
  • Examined, categorized and sorted incoming documents.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Student Assistant

Las Positas Communtiy College
07.2011 - 04.2013
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Greeted numerous visitors, including VIPs, vendors and interview candidates
  • Organized all new hire, security and temporary paperwork.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Completed clerical tasks such as filing, copying and distributing mail.

Accounting Assistant

Chabot-Las Positas Community College
02.2009 - 07.2011
  • Entered numerical data into databases in timely and accurate manner
  • Scanned documentation and entered into database
  • Obtained scanned records and uploaded them into database
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.

Education

College Degree - Medical Billing and Coding

San Joaquin Valley College
Visalia, CA
06.2021

Associate of Science - Social Services

Las Posits Community College
Livermore, Ca
05.2012

Skills

  • Excel
  • Data Processing
  • Medical terminology
  • Medical billing (1 year)
  • Processing data from medical coders, making sure claims get processed and paid, verifying insurances
  • Account management MS Windows proficient
  • Cash Register Operations
  • Billing and Payment Processing
  • Call Volume and Quality Metrics
  • Calm and Professional Under Pressure
  • Microsoft PowerPoint
  • Accounts Payable and Accounts Receivable

Timeline

Pharmacy Benefits Manager

Amerit Consulting
05.2023 - 05.2024

Customer Service Representative

Maximus, Inc
01.2022 - 04.2023

Data Entry Specialist

Iron Mountain
10.2017 - 03.2021

Customer Service Represenative

Chevron
08.2014 - 09.2016

Administrative Assistant

Conglobal
04.2014 - 07.2014

File Clerk

Paychex
04.2014 - 05.2014

Student Assistant

Las Positas Communtiy College
07.2011 - 04.2013

Accounting Assistant

Chabot-Las Positas Community College
02.2009 - 07.2011

College Degree - Medical Billing and Coding

San Joaquin Valley College

Associate of Science - Social Services

Las Posits Community College

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Unika Pierro