Unico A. Villanueva
Victoria,Canada
Summary
Experienced retail and operations manager with a successful track record in both supermarket and food service sectors. Recently served as a Store Manager with a focus on optimizing departmental sales, implementing cost-efficient programs, and ensuring merchandising standards. Dedicated to strategic planning, budgeting, and fostering a positive company culture while demonstrating a commitment to achieving organizational goals and driving operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Dollarama L.P.
02.2024 - Current
- Company Overview: Canadian Value Retailer Store
- Manage, supervise, and coordinate store staff.
- Assign duties to employees and provide feedback.
- Operate a cash register. Cashier duties.
- Resolve customer concerns, issues, and inquiries.
- Merchandising: Manage and oversee the resources of the store to maximize results and store appearance while making sure to constantly have inventory.
- Manage, supervise, and organize the reception and stocking of merchandise.
- Manage, supervise and assist with merchandising activities in the warehouse and in the store.
- Train new and current employees on key store processes.
- Provide quality customer service during operating hours.
- Address and assist with staffing requirements and recruitment needs.
- Ensure that employees work safely by following health and safety procedures.
- Key holding duties: Opening and closing the store.
- Ensure store cleanliness.
- Participation in inventory control and loss prevention processes.
- Manage and prepare work schedules.
- Administrative duties: employee paperwork and employee files, sending paperwork to the head office.
- Recruit employees, manage their performance and dismiss as needed.
Store Manager
Robinsons Supermarket (RSC)
08.2019 - 10.2023
- Company Overview: Supermarket Operations(Retail)
- Monitors department sales contribution and growth.
- Initiates cost-efficient programs in the assigned department (Food, Non-Food, and Fresh).
- Maintains the ideal Shelf Service Level (SSL).
- Knowledgeable on fast and slow moving items per department.
- Ensures proper maintenance of merchandise based on the standards.
- Ensures that excellent housekeeping standards are observed in all departments.
- Ensures the proper and timely replenishment of stocks.
- Ensures that all gondolas and tactical modules are well maintained.
- Ensures proper implementation of promotional activities in assigned department.
- Ensures that security measures and control procedures are in place to avoid shrinkage and pilferages.
- Ensures that all selling personnel are properly trained prior to deployment in the selling floor.
- Ensures that all selling personnel are complying to the Customer Service Standards in the department.
- Prepares the department sales report and analysis.
- Conducts the Top 200 Price Survey.
- Performs POS functions at the beginning and end of the day.
Operations Manager/ Area Manager
Boulangerie22 (Amado Group Corporation)
12.2017 - 07.2019
- Company Overview: Coffee ,breads and pastry shop
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategy decisions.
- Develop, implement and review operational policies and procedures.
- Assist HR with recruiting when necessary.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
Education
Bachelor of Science - Hotel and Restaurant Management
St. Micheal’s College of Laguna
Binan, Laguna01.2009
Secondary - undefined
St. Micheal’s College of Laguna
Binan, Laguna01.2005
Primary - undefined
St. Micheal’s College of Laguna
Binan, Laguna01.2001
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
2023 Performance Award 3rd Runner Up (Robinson's Supermarket)
2023 Clean and Fresh Award (Robinson's Supermarket)
2023 Clean and Fresh Award Hall of Famer (Robinson's Supermarket)
2023 Food Safety Award (Robinson's Supermarket)
PERSONAL DATA
English
Filipino
Certification
Food Safety
Timeline
Store Manager
Dollarama L.P.
02.2024 - Current
Store Manager
Robinsons Supermarket (RSC)
08.2019 - 10.2023
Operations Manager/ Area Manager
Boulangerie22 (Amado Group Corporation)
12.2017 - 07.2019
Secondary - undefined
St. Micheal’s College of Laguna
Primary - undefined
St. Micheal’s College of Laguna
Bachelor of Science - Hotel and Restaurant Management
St. Micheal’s College of Laguna
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