Uneet Bhatia
Ottawa,Ontario
Summary
4 Years of experience in customer service. Hard-working, considerate, reliable and professional. Possess transferable skills, such as analytical/research skills, planning/organizing skills, interpersonal abilities and leadership skills. Accomplished Sales and Customer Service Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Knowledge of Intralink and other financial systems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Supervisor 1
Farmboy Inc
11.2023 - Current
- Providing superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Assisting the management team with opening procedures on the sales floor.
- Assisting the management team in supervising and performing departmental procedures including: (recognition, break & floor management, overrides, change orders, cashier balancing, returns and refunds).
- Assisting, relieving and training department personnel on cycle of priority and weekly retraining tasks as requested by the management team.
- Performing cashier duties including running a till and cart retrieval.
- Assisting and delegating tasks to complete closing procedures.
BANKING ADVISOR
ROYAL BANK OF CANADA
09.2020 - 09.2022
- Cross trained in United States banking and Online banking
- Proactively engaging with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Focusing on client education and demonstration, leveraging technology to deliver a memorable Client experience, drive sales, and retain business
- Responding to client-initiated contact, assisting them with a full range of financial transactions
- Actively listening and engaging clients in conversation to further understand their individual needs.
- Established and checked coding procedures, monitored reports and updated internal files.
COLLECTIONS OFFICER
ALLIANCE ONE (Scotiabank third party)
07.2020 - 09.2020
- Producing special payment arrangements that fits client needs
- Researching customer disputes and resolving their complaints by making necessary adjustments
- Handling high volume of calls while maintaining professional and personable approach
- Ensuring balance between quality customer care and effective collections techniques.
SUPERVISOR
FARMBOY INC.
10.2018 - 05.2020
- Started as customer service rep, got promoted to supervisor after 1 year.
- Being responsive to customer's needs.
- Counting daily inventory.
- Guiding team members through the day.
- Team development and training.
- Making sure customers are being served.
- Constantly filling up displays.
Education
Business management and Entrepreneurship -
ALGONQUIN COLLEGE
Ottawa04.2020
Skills
- Customer Service
- Sales & Marketing Strategies
- Conflict/Complaint Resolution
- Team Development
Certification
- Digital Marketing Certification from Google Digital Garage
- Accounting fundamentals from CFI
- Reading financial statements from CFI
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Timeline
Service Supervisor 1
Farmboy Inc
11.2023 - Current
BANKING ADVISOR
ROYAL BANK OF CANADA
09.2020 - 09.2022
COLLECTIONS OFFICER
ALLIANCE ONE (Scotiabank third party)
07.2020 - 09.2020
SUPERVISOR
FARMBOY INC.
10.2018 - 05.2020
Business management and Entrepreneurship -
ALGONQUIN COLLEGE
Similar Profiles
ABIGAIL JOSEPHABIGAIL JOSEPH
Customer Service Representative at Farmboy IncCustomer Service Representative at Farmboy Inc
NIKIL SURENDRANNIKIL SURENDRAN
Customer Service Representative (Part Time) at FarmboyCustomer Service Representative (Part Time) at Farmboy
Vishal Kumar SharmaVishal Kumar Sharma
Supervisor at FarmBoySupervisor at FarmBoy
ZAK FOURAZAK FOURA
Multithreaded Simulation of Processor With Semapho at PrivateMultithreaded Simulation of Processor With Semapho at Private
GLEN HOWELLGLEN HOWELL
HR Research Analyst at Statistics Canada (HR Business Intelligence, Wellness, and Transformation Division)HR Research Analyst at Statistics Canada (HR Business Intelligence, Wellness, and Transformation Division)