Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Unaloto Paea

Redlands

Summary

Resilient Event Security Supervisor known for high productivity and efficient task completion. Skilled in crowd management, risk assessment, and emergency response coordination. Excel at communication, leadership, and problem-solving to ensure safety and security at events.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event Security Manager

IPS NATIONWIDE
Irvine
08.2021 - Current
  • Created detailed timelines for the execution of each event.
  • Served as primary contact person responsible for responding to inquiries about events.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Oversaw all aspects of event production from conception through completion.
  • Organized transportation schedules for staff members working at the event.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Coached and counseled employees to reflect company service standards and procedures.
  • Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
  • Conducted regular staff training on security policies and procedures.
  • Investigated security incidents to determine root cause, impact, and recommend remediation plans.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.

FLOOR SECURITY SUPERVISOR

Observatory OC
Santa Ana
10.2015 - 03.2020
  • Scheduled staff shifts and assigned duties to ensure efficient workflow.
  • Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
  • Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
  • Supervised and evaluated staff performance, providing feedback and guidance as needed.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Set up staging areas for events including chairs, tables, linens, podiums and sound systems.
  • Maintained a clean work area throughout the day to ensure safety standards were met.
  • Cleaned up work area after each job was complete before moving on to next project.

Skills

  • Event management
  • Customer service
  • Time management
  • Problem solving
  • Communication skills
  • Crowd management
  • Emergency procedures
  • Security planning
  • Event security planning
  • Security equipment operation
  • Ticket checking
  • Teamwork
  • Microsoft office
  • Attention to detail
  • Problem-solving aptitude
  • Goal setting

Certification

  • CA GUARD CARD (Expires 03/31/2027)
  • NV PILB (Expires 04/28/2028)

Languages

Tonga
Full Professional

Timeline

Event Security Manager

IPS NATIONWIDE
08.2021 - Current

FLOOR SECURITY SUPERVISOR

Observatory OC
10.2015 - 03.2020

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Unaloto Paea