UMUTONI KALIMBA
Edmonton,AB
Summary
Highly qualified Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
Work History
Guest Service Agent/ Front Desk
Horizon North
01.2023 - Current
- Welcoming and providing introductory information to clients
- Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
- Allocating guest's rooms and issuing room keys and cards
- Managing the check-in, and check-out process for clients
- Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
- Providing information about the camp, its rules and policies as well as soliciting client feedback
- Assisting in the review of various paperwork such as safety documents, time sheets, and site-related maintenance
- Assisting in the completion of reports in MS Excel and documentation in MS Word.
Housekeeping Supervisor
Summit Camps
02.2017 - 01.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Placed orders for housekeeping supplies and guest toiletries
- Communicated repair needs to maintenance staff
- Trained and mentored all new personnel to maximize quality of service and performance
- Adhered to safety protocols by enforcing proper equipment usage
- Completed schedules, shift reports and other business documentation
- Restocked room supplies such as facial tissues for personal touch with every job
- Created and implemented training programs to enhance employee performance.
Sales Associate
Hudson's Bay Company
04.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store systems for merchandise at other sites
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for the sales floor by pricing or tagging.
Education
Bachelor of Arts - English Literature and Creative Writing
University of Ottawa
Ottawa, ON05.2011
Skills
- Daily Facility Operations
- Proper Equipment Usage
- Room Turnover
- Customer Relationship Management
- Inventory Restocking
- Polishing Surfaces
- Dusting Furniture
- Chemical Cleaners
- Stocking Bathrooms
- Guest Relations
- Quality Improvement
- Cleaning and Sanitation
- Hospitality Best Practices
- Local Attraction Knowledge
- Registration Management
Languages
English
Full Professional
Timeline
Guest Service Agent/ Front Desk
Horizon North
01.2023 - Current
Housekeeping Supervisor
Summit Camps
02.2017 - 01.2023
Sales Associate
Hudson's Bay Company
04.2015 - 01.2017
Bachelor of Arts - English Literature and Creative Writing
University of Ottawa
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