Umutoni Chanceline
Toronto,ON
Summary
Friendly and reliable skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Mountain View Hotel And Apartments
04.2023 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Processed payments and provided receipts to establish proof of transaction.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Front Desk Receptionist
Mountain View Hotel And Apartments
09.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
King David Academy
Rwanda, Kigali CitySkills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Inventory
- Menu expertise
- Dining room organization
- Time Management
- Customer Service
- Verbal and written communication
- Team Collaboration
- Office Organization
- Hospitality services
Languages
English
Full Professional
Timeline
Food and Beverage Attendant
Mountain View Hotel And Apartments
04.2023 - 02.2024
Front Desk Receptionist
Mountain View Hotel And Apartments
09.2022 - 02.2023
King David Academy
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