Umutcan Yılmaz
Vaughan,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Goodlife Fitness
Vaughan, ON
01.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Referred unresolved customer grievances to designated departments for further investigation.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Agilus Work Solutions
03.2022 - 11.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Membership Services Representative
Thos. R. Birnie & Son's
Hamilton, ON
02.2021 - 01.2022
- Provided superior customer service to members by responding to inquiries and resolving issues in a timely manner.
- Assisted with the implementation of new membership policies and procedures.
- Maintained accurate records of member accounts, including payments and renewals.
- Monitored renewal dates for existing memberships and coordinated follow-up activities as needed.
- Verified eligibility for membership programs and provided information on benefits.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Education
High School Diploma -
Akdeniz University
Turkey01.2021
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Scheduling
- Information Security
- Positive and Professional
- High-Energy Attitude
- Account Management
- Research
- Customer Consulting
Timeline
Customer Service Representative
Goodlife Fitness
01.2023 - 07.2023
Customer Service Representative
Agilus Work Solutions
03.2022 - 11.2022
Membership Services Representative
Thos. R. Birnie & Son's
02.2021 - 01.2022
High School Diploma -
Akdeniz University
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