Umut Dibek
Toronto,Ontario
Summary
Experienced manager with a diverse background in restaurant management, hotel front office operations, and customer service roles. Fluent in Arabic, English, and Turkish, demonstrating strong communication skills across multicultural environments. Proven leadership abilities with a focus on improving customer satisfaction, operational efficiency, and team development.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Saun Pasha Restaurant
1 2023 - Current
- Managed daily operations, ensuring exceptional customer service and high-quality standards
- Led a team, overseeing training and development to enhance service delivery and efficiency
- Implemented strategies for sales growth and cost reduction, including supplier negotiations and event promotions.
Front Office Receptionist
Sheraton Hotel
01.2022 - 01.2023
- Conducted check-in/out processes, guest services, and resolved customer inquiries to ensure a positive experience
- Collaborated with various departments to maintain operational excellence and guest satisfaction.
Customer Service Representative
Western Union
01.2020 - 01.2022
- Handled financial transactions and customer inquiries, providing secure and efficient service
- Resolved issues and complaints, ensuring customer satisfaction and loyalty.
Front Desk Receptionist
DOUBLE TREE BY HILTON
09.2017 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Master of Business Administration -
NIAGARA COLLEGE
Toronto, CanadaBachelor’s Degree in Civil Aviation Management - undefined
Istanbul Gelişim University
Istanbul, TurkeySkills
Leadership and team management
Customer service excellence
Operational and financial management
Customer Engagement
Languages
Arabic (Fluent)
English (Fluent)
Turkish (Fluent)
Timeline
Front Office Receptionist
Sheraton Hotel
01.2022 - 01.2023
Customer Service Representative
Western Union
01.2020 - 01.2022
Front Desk Receptionist
DOUBLE TREE BY HILTON
09.2017 - 07.2020
Restaurant Manager
Saun Pasha Restaurant
1 2023 - Current
Master of Business Administration -
NIAGARA COLLEGE
Bachelor’s Degree in Civil Aviation Management - undefined
Istanbul Gelişim University