Umut Dibek
Toronto,Ontario
Summary
Experienced manager with a diverse background in restaurant management, hotel front office operations, and customer service roles. Fluent in Arabic, English, and Turkish, demonstrating strong communication skills across multicultural environments. Proven leadership abilities with a focus on improving customer satisfaction, operational efficiency, and team development.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Saun Pasha Restaurant
1 2023 - Current
- Managed daily operations, ensuring exceptional customer service and high-quality standards
- Led a team, overseeing training and development to enhance service delivery and efficiency
- Implemented strategies for sales growth and cost reduction, including supplier negotiations and event promotions.
Front Office Receptionist
Sheraton Hotel
01.2022 - 01.2023
- Conducted check-in/out processes, guest services, and resolved customer inquiries to ensure a positive experience
- Collaborated with various departments to maintain operational excellence and guest satisfaction.
Customer Service Representative
Western Union
01.2020 - 01.2022
- Handled financial transactions and customer inquiries, providing secure and efficient service
- Resolved issues and complaints, ensuring customer satisfaction and loyalty.
Front Desk Receptionist
DOUBLE TREE BY HILTON
09.2017 - 07.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Master of Business Administration -
NIAGARA COLLEGE
Toronto, CanadaBachelor’s Degree in Civil Aviation Management - undefined
Istanbul Gelişim University
Istanbul, TurkeySkills
Leadership and team management
Languages
Arabic (Fluent)
English (Fluent)
Turkish (Fluent)
Timeline
Front Office Receptionist
Sheraton Hotel
01.2022 - 01.2023
Customer Service Representative
Western Union
01.2020 - 01.2022
Front Desk Receptionist
DOUBLE TREE BY HILTON
09.2017 - 07.2020
Restaurant Manager
Saun Pasha Restaurant
1 2023 - Current
Master of Business Administration -
NIAGARA COLLEGE
Bachelor’s Degree in Civil Aviation Management - undefined
Istanbul Gelişim University
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