UMUT DIBEK
Toronto,ON
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Asistan Manager
Pasha Sisha And Restaurant
04.2023 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Front Desk Receptionist
Sheraton Parkway Hotel
12.2022 - 04.2023
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
Assistant Front Office Manager
Hilton Double Tree
04.2020 - 08.2021
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Resolved conflicts between guests or staff members in a professional manner to maintain a positive work environment.
Front Desk Receptionist
VOGUE HOTEL
05.2018 - 07.2019
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Business Administration -
Toronto School of Management
Toronto, ON05.2022
Skills
- Strategic Planning
- Policy Implementation
- Expense Tracking
- Operations Management
- Arabic-English Fluency
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Asistan Manager
Pasha Sisha And Restaurant
04.2023 - Current
Front Desk Receptionist
Sheraton Parkway Hotel
12.2022 - 04.2023
Assistant Front Office Manager
Hilton Double Tree
04.2020 - 08.2021
Front Desk Receptionist
VOGUE HOTEL
05.2018 - 07.2019
Bachelor of Business Administration -
Toronto School of Management