Summary
Overview
Work History
Education
Skills
Timeline
Generic

Umulinga Lolyne

Welland,ON

Summary

I am an ambitious, hardworking and resourceful professional with customer service and eloquent communication skills. I am currently enrolled in Niagara College studying International Business. I am self-motivated and resilient with the ability to work with people from different career trades, Nationalities and to adapt to dynamic work environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Cosmopolitan Realty Brokerage
06.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled assignments independently with good judgement and critical thinking skills.

Assistant Manager

Ngamba Enterprises
01.2020 - 10.2022
  • I maintained daily record of all transactions and generate reports for the store manager
  • I trained staff to deliver outstanding customer service
  • I analyzed marketing information and translated it into strategic plans for customer growth.

Receptionist

Aleco Company, City
04.2018 - 09.2018
  • I greeted customers with a bright and welcoming attitude
  • I managed and maintained client information with accuracy and discretion as needed
  • I printed out, checked and sent out 15+ pieces of mail per day
  • I handled cash and credit payments in adherence to company’s cash handling policy
  • I maintained calendar by entering and updating requirements and meetings
  • I did any administrative work assigned to me
  • I carried out any other front office customer relations work as assigned to me.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Education

Some College (No Degree) - International business

Niagara College
Niagara-on-the-Lake, ON

Some College (No Degree) - Biology, Chemistry And Geagraphy

King David Academy
Kigali,Rwanda

Skills

  • TEAMWORK AND OTHER COMPETENCE BUILDING EXPERIENCES
  • 1 Communication skills:
  • I gained communication skills while working as an Assistant Manager and as a
  • Receptionist
  • 2 Computer and Information Technology:
  • Advanced knowledge in Micro-soft excel, Micro-soft word, Micro-soft PowerPoint
  • Presentation
  • Competent in use of internet emailing and browsing applications
  • I have the ability to learn quickly other software if opportunity is availed
  • 3 Languages:
  • KEY SKILLS
  • 1 Cash Handling skills
  • 2 Assistant Manager experience
  • 3 Store Management experience
  • 4 Payroll experience
  • 5 Interpretation
  • 6 Strong interpersonal skills
  • 7 Dependability
  • 8 Communication skills
  • 9 Internet and PC-user skills
  • 10 Teamwork
  • 11 Organization and Attention to detail
  • 12 Time management
  • Packaging and Mail Receiving
  • Office Management
  • Mail Handling
  • Conflict Management
  • Customer Assistance
  • Meeting Arrangements
  • Expense Reporting
  • Microsoft Word
  • Microsoft Excel
  • Retail Sales Customer Service
  • Business Development Understanding
  • Customer Service
  • Shipping and Receiving Understanding
  • Quality Control

Timeline

Front Desk Receptionist

Cosmopolitan Realty Brokerage
06.2023 - Current

Assistant Manager

Ngamba Enterprises
01.2020 - 10.2022

Receptionist

Aleco Company, City
04.2018 - 09.2018

Some College (No Degree) - International business

Niagara College

Some College (No Degree) - Biology, Chemistry And Geagraphy

King David Academy
Umulinga Lolyne