UMOLU NICHOLAS
St. John's,Canada
Summary
Proactive Job seeker with strong background in cash management,reporting and customer service.
Hardworking and passionate graduate student with strong organizational skills eager to secure part-time entry-level Job position to gain work experience in Canada.
Overview
13
13
years of professional experience
Work History
CASH MANAGEMENT OFFICER
Keystone Bank Limited
04.2019 - 09.2023
- Coordinate cash movement itinerary with the authorized CIT service providers
- Ensure prompt cash supplied to and evacuated from every requesting branch
- Ensure that proper management of the central vault cash holdings within the given insurance limit
- Monthly GL reconciliation and proofing
- Complied with established internal controls and policies.
- Initiate periodic meetings and liaise with interfacing departments to define, appraise or evaluate current service level or processes for improvement
- Monitor and coordinate global cash holdings in the region/zones/bank for effective and efficient liquidity management
- Liaise with central bank for the purpose of cash withdrawal or deposit for the bank
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cost analysis and monthly, quarterly and annual reports.
CHEQUE SIGNATURE VERIFICATION OFFICER
KEYSTONE BANK
10.2013 - 04.2019
- Plan and co-ordinate the verification activity in line with the bank’s laid down guideline
- Ensure that all financial instrument are duly checked for any deviations and verified within the clearing cycle
- Ensure proper documentation of all approved deviations/deferrals for records purposes
- Ensure proper records are kept on financial instrument returned due to verification reasons
- Perform any other functions as assigned by the Team Lead.
Customer Care Officer
SPANCO CHANNEL BPO/AIRTEL Nigeria
02.2013 - 10.2013
- Ensure delivery of excellent customer care and service delivery for a first call resolution
- Follow through on customer queries ensuring prompt resolution and feedback
- Up and Cross sell MTN products and Services(Telemarketing)
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Capture and monitor customer complaint and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
Customer Care Officer
MTN Nigeria limited
05.2010 - 07.2012
- Ensure delivery of excellent customer care and service delivery for a first call resolution
- Up and Cross sell MTN products and Services(Telemarketing)
- Capture and monitor customer complaint and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Graduate Diploma - Business Administration
Memorial University of Newfoundland
St John’s, NL08.2024
Bachelor of Engineering - Electrical Electronics
Madonna University
Nigeria12.2007
Skills
- Data analytics
- Critical Thinking
- Loss Prevention Goals Monitoring
- Improvement Strategies
- Cash Register Operations
- Cost Control and Reduction
- Billing and Payment Processing
- Detailed Reporting
- Write Reports
- Excel Spreadsheet Functions
Additional Information
I have undergone below trainings and have obtained certificate of participation.
- Superior Customer Service 2017
- Intermediate Microsoft Excel 2019
- Basic Banking Operations 2019
- Financial Modelling And Forecasting Techniques 2019
- Google Data Analytics 2022
Timeline
CASH MANAGEMENT OFFICER
Keystone Bank Limited
04.2019 - 09.2023
CHEQUE SIGNATURE VERIFICATION OFFICER
KEYSTONE BANK
10.2013 - 04.2019
Customer Care Officer
SPANCO CHANNEL BPO/AIRTEL Nigeria
02.2013 - 10.2013
Customer Care Officer
MTN Nigeria limited
05.2010 - 07.2012
Graduate Diploma - Business Administration
Memorial University of Newfoundland
Bachelor of Engineering - Electrical Electronics
Madonna University
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