Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

UMOLU NICHOLAS

St. John's,Canada

Summary

Proactive Job seeker with strong background in cash management,reporting and customer service.

Hardworking and passionate graduate student with strong organizational skills eager to secure part-time entry-level Job position to gain work experience in Canada.

Overview

13
13
years of professional experience

Work History

CASH MANAGEMENT OFFICER

Keystone Bank Limited
04.2019 - 09.2023
  • Coordinate cash movement itinerary with the authorized CIT service providers
  • Ensure prompt cash supplied to and evacuated from every requesting branch
  • Ensure that proper management of the central vault cash holdings within the given insurance limit
  • Monthly GL reconciliation and proofing
  • Complied with established internal controls and policies.
  • Initiate periodic meetings and liaise with interfacing departments to define, appraise or evaluate current service level or processes for improvement
  • Monitor and coordinate global cash holdings in the region/zones/bank for effective and efficient liquidity management
  • Liaise with central bank for the purpose of cash withdrawal or deposit for the bank
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed strategic plans for day-to-day financial operations.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cost analysis and monthly, quarterly and annual reports.

CHEQUE SIGNATURE VERIFICATION OFFICER

KEYSTONE BANK
10.2013 - 04.2019
  • Plan and co-ordinate the verification activity in line with the bank’s laid down guideline
  • Ensure that all financial instrument are duly checked for any deviations and verified within the clearing cycle
  • Ensure proper documentation of all approved deviations/deferrals for records purposes
  • Ensure proper records are kept on financial instrument returned due to verification reasons
  • Perform any other functions as assigned by the Team Lead.

Customer Care Officer

SPANCO CHANNEL BPO/AIRTEL Nigeria
02.2013 - 10.2013
  • Ensure delivery of excellent customer care and service delivery for a first call resolution
  • Follow through on customer queries ensuring prompt resolution and feedback
  • Up and Cross sell MTN products and Services(Telemarketing)
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Capture and monitor customer complaint and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.

Customer Care Officer

MTN Nigeria limited
05.2010 - 07.2012
  • Ensure delivery of excellent customer care and service delivery for a first call resolution
  • Up and Cross sell MTN products and Services(Telemarketing)
  • Capture and monitor customer complaint and points of improvement and ensure complaints and queries are promptly attended to and escalated appropriately.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

Graduate Diploma - Business Administration

Memorial University of Newfoundland
St John’s, NL
08.2024

Bachelor of Engineering - Electrical Electronics

Madonna University
Nigeria
12.2007

Skills

  • Data analytics
  • Critical Thinking
  • Loss Prevention Goals Monitoring
  • Improvement Strategies
  • Cash Register Operations
  • Cost Control and Reduction
  • Billing and Payment Processing
  • Detailed Reporting
  • Write Reports
  • Excel Spreadsheet Functions

Additional Information

I have undergone below trainings and have obtained certificate of participation.

  • Superior Customer Service 2017
  • Intermediate Microsoft Excel 2019
  • Basic Banking Operations 2019
  • Financial Modelling And Forecasting Techniques 2019
  • Google Data Analytics 2022

Timeline

CASH MANAGEMENT OFFICER

Keystone Bank Limited
04.2019 - 09.2023

CHEQUE SIGNATURE VERIFICATION OFFICER

KEYSTONE BANK
10.2013 - 04.2019

Customer Care Officer

SPANCO CHANNEL BPO/AIRTEL Nigeria
02.2013 - 10.2013

Customer Care Officer

MTN Nigeria limited
05.2010 - 07.2012

Graduate Diploma - Business Administration

Memorial University of Newfoundland

Bachelor of Engineering - Electrical Electronics

Madonna University
UMOLU NICHOLAS