JENNIFER DUKE
Edmonton,AB
Summary
Experienced professional with a focus on commercial planning & analysis covering: Annual planning and forecasting activities, account planning and sales opportunity development. Project planning & scheduling, work breakdown structures, and cost/resource management plans. Progress measurement, client benchmark/milestone reports for mid to large scale projects. Customer Support, Problem solving, Order Enquiries. Proposal Coordination, Process optimization, and data-driven decision-making. Commercial administration process including order to invoicing handling, change orders, claims, and contract review and amendments. Highly organized Sales and Project Coordinator with strong background in driving sales growth and managing project timelines. Skillset includes effective communication, strategic planning, and team leadership to ensure optimal business operations. Demonstrated ability to streamline processes for improved efficiency and productivity. Proven track record of fostering customer relationships resulting in sustained revenue growth.
Overview
13
13
years of professional experience
Work History
Sales & Project Coordinator
CB Process Instrumentations & Control
Alberta, Canada
06.2023 - Current
- Coordinated periodic analysis on HSE performance to identify key trends on leading/lagging indicators, and operational threats, and lead development and implementation of specific programs/projects to minimize risk exposure to the business
- Developed and maintained detailed project schedules, work breakdown structures, and cost/resource management plans to support project execution
- Execute Procurement Cycle: request for quotations, vendor bid evaluations and selection, purchase orders, expediting, logistics
- Establish and maintain strong relationships with internal stakeholders to identify and prioritize procurement improvement opportunities
- Lead project initiation phases, review contractor schedules for feasibility, and oversee effective planning, construction, and project turnover
- Identifying and mitigating risks associated with complex contracts, including those related to procurement, supply chain management, and intellectual property
- Assists with reviewing client's terms and conditions (T&C), compiling rate sheets, bid forms (technical and commercial), technical clarifications, resumes, and execution plans
Continuous Improvement Coordinator
University of Brighton
Brighton, UK
08.2021 - 06.2023
- Led research on innovation scaling, focusing on the role of trust, investor confidence and its impact on foreign direct investment (FDI) in sub-Saharan Africa
- Leverage machine learning models to solve business problems, including forecasting, customer segmentation, and predictive analysis
- Developed innovative methods for assessing incentives and aligning roles for collective action between public and private stakeholders
- Successfully coordinated multi-stakeholder innovation projects across Africa, contributing to increased investment retention
- Designed frameworks for co-designing, implementing, and monitoring scaling activities with public and private sector actors
- Coordinated research projects across Africa, using innovative methods to collect and analyze qualitative and quantitative data relevant to systems science and innovation scaling
- Complete Lean Six Sigma projects to drive process improvement initiatives and foster a culture of continuous improvement
Sales & Operations Planner- West Africa Polymer Sales
ExxonMobil Chemical Company
WAF
03.2018 - 08.2021
- Coordinated sales activities for 12 countries in the West African region, managing volume, pricing analysis, contract reviews, and customer relationships
- Developed forecasts for sales and operations planning, integrating sales activity, marketing plans, and capacity planning
- Advise and enhance S&OP (Sales & Operations Planning) demand planning (DP) end-to-end process and tools
- Managed sales pipelines using Salesforce, ensuring alignment with customer requirements and coordinating product trials
- Prepared sales contracts, reviewed bid terms, and ensured legal compliance
- Compile sales reports and provide sales analysis for upcoming contracts renewals
- Conducted detailed shipping pattern analysis, reducing lead times by 20% and improving customer satisfaction
HR Assistant
ExxonMobil Producing Unltd
Nigeria
05.2016 - 03.2018
- Supported HR processes and system upgrades, focusing on enhancing efficiency and employee engagement through training and development programs
- Played a crucial role in the implementation and administration of HR information systems and SharePoint integration for document management
- Leveraged quantitative and qualitative analysis to drive equity within all aspects of the employee life cycle, identifying key trends for program and process improvements
- Collaborated with HR colleagues and regional leaders to embed Diversity and Inclusion practices with measurable impact
- Provided administrative support and coordinated employee events and training
- Conducted data analysis and evaluation for compensation and benefits programs
- Assisted with employee performance reviews and other HR-related projects as needed
Customer Relations Coordinator
Greene King Breweries
UK
08.2011 - 10.2012
- Led daily offshore plant production operations, routine maintenance planning, and plant
- Logged and addressed customer complaints, ensuring timely resolution and improving customer satisfaction
- Maintained competitive market intelligence, advising customers on best pricing and tariff options
- Managed relationships with both new and existing clients, responding promptly to all inquiries and providing creative solutions
Education
Postgraduate Diploma - Business Administration
Cardiff Metropolitan University
01.2015
MSc - Project Management
University of Sunderland
01.2014
BSc. - Computer Science
Babcock University
NG01.2011
Skills
- Change Management
- Process Improvement
- ERP Systems
- SAP
- Ariba
- Oracle
- Project Management Methodologies
- Agile
- Lean Six Sigma
- CRM Systems
- Salesforce
- Strategic Procurement
- Microsoft Office Suite
- Excel
- MS Word
- MS Projects
- Customer Relationship Management
References
Available on request
Timeline
Sales & Project Coordinator
CB Process Instrumentations & Control
06.2023 - Current
Continuous Improvement Coordinator
University of Brighton
08.2021 - 06.2023
Sales & Operations Planner- West Africa Polymer Sales
ExxonMobil Chemical Company
03.2018 - 08.2021
HR Assistant
ExxonMobil Producing Unltd
05.2016 - 03.2018
Customer Relations Coordinator
Greene King Breweries
08.2011 - 10.2012
Postgraduate Diploma - Business Administration
Cardiff Metropolitan University
MSc - Project Management
University of Sunderland
BSc. - Computer Science
Babcock University
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