Umme Mashrura Akhter
Oshawa,ON
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
9
9
years of professional experience
Work History
Associate (General Merchandise Department)
Walmart
09.2022 - Current
- Enhanced customer experiences by identifying needs and preferences to drive sales growth.
- Developed tailored solutions to meet customer requirements within quality and budget constraints.
- Maintained store visual appeal by organizing racks and shelves to engage customers and promote merchandise.
Human Resource Executive
Visual Knitwears
06.2016 - 01.2022
- Responded to employee inquiries, resolving relations issues and scheduling meetings efficiently.
- Managed onboarding processes to ensure smooth integration of new hires.
- Conducted performance evaluations to assess employee contributions and growth areas.
- Directed job fairs to attract local talent for long-term and seasonal positions.
Education
Dual Certificate in Human Resource & Marketing Mgt - Business
Trent University
Durham, ON04.2024
Masters of Business Administration - Accounting And Finance
Chittagong Independent University
04-2015
Skills
- Team collaboration
- Recruitment and scheduling
- Telephone etiquette
- Computer literacy
- HR policies and procedures
- Retail inventory management
- Sales expertise
- Customer service excellence
- Multi-tasking ability
- Problem-solving skills
- Cash handling proficiency
- Oral and written communication
- Microsoft Office proficiency
Accomplishments
- Academic Achievements and Honors: Graduated cum laude
Timeline
Associate (General Merchandise Department)
Walmart
09.2022 - Current
Human Resource Executive
Visual Knitwears
06.2016 - 01.2022
Dual Certificate in Human Resource & Marketing Mgt - Business
Trent University
Masters of Business Administration - Accounting And Finance
Chittagong Independent University
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